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Virtuel machine backup Failed with 13 code

slomix6
Level 3

Hello 

 

We face a problem with backup of virtuel machine that faild with error code 13, below the log :

***********

Dec 9, 2021 1:06:56 PM - Info nbjm (pid=12676) starting backup job (jobid=5495074) for client EMSW1205, policy PO_emfr01_Vm_prd_tag_EMCE1100_g, schedule 2_SC_Weekly
Dec 9, 2021 1:06:56 PM - estimated 241810861 kbytes needed
Dec 9, 2021 1:06:56 PM - Info nbjm (pid=12676) started backup (backupid=EMSW1205_1639051616) job for client EMSW1205, policy PO_emfr01_Vm_prd_tag_EMCE1100_g, schedule 2_SC_Weekly on storage unit SU_DISK_FR01DXI01_FR01-DATA-AIR using backup host emsw1568.fr1.grs.net
Dec 9, 2021 1:07:05 PM - started process bpbrm (pid=14108)
Dec 9, 2021 1:07:12 PM - Info bpbrm (pid=14108) EMSW1205 is the host to backup data from
Dec 9, 2021 1:07:12 PM - Info bpbrm (pid=14108) reading file list for client
Dec 9, 2021 1:07:12 PM - Info bpbrm (pid=14108) starting bpbkar32 on client
Dec 9, 2021 1:07:12 PM - Info bpbkar32 (pid=13644) Backup started
Dec 9, 2021 1:07:12 PM - Info bpbkar32 (pid=13644) archive bit processing:<enabled>
Dec 9, 2021 1:07:12 PM - Info bptm (pid=13892) start
Dec 9, 2021 1:07:12 PM - connecting
Dec 9, 2021 1:07:12 PM - connected; connect time: 0:00:00
Dec 9, 2021 1:07:15 PM - Info bptm (pid=13892) using 262144 data buffer size
Dec 9, 2021 1:07:15 PM - Info bptm (pid=13892) setting receive network buffer to 1049600 bytes
Dec 9, 2021 1:07:15 PM - Info bptm (pid=13892) using 30 data buffers
Dec 9, 2021 1:07:15 PM - Info bptm (pid=13892) start backup
Dec 9, 2021 1:07:16 PM - Info bpbkar32 (pid=13644) INF - Backing up vCenter server emfr01vcs, ESX host emse0901.fr1.grs.net, BIOS UUID 4213e34e-25aa-b8d2-ad40-53e23eacd0b7, Instance UUID 50132e0b-73db-2d66-5b1a-9d1e96cd833b, Display Name EMSW1205, Hostname emsw1205.fr1.grs.net
Dec 9, 2021 1:07:16 PM - begin writing
Dec 9, 2021 1:09:15 PM - Info bpbkar32 (pid=13644) 0 entries sent to bpdbm
Dec 9, 2021 1:09:22 PM - Info bpbkar32 (pid=13644) 95000 entries sent to bpdbm
Dec 9, 2021 1:09:28 PM - Info bpbkar32 (pid=13644) 190000 entries sent to bpdbm
Dec 9, 2021 1:09:48 PM - Info bpbkar32 (pid=13644) 285000 entries sent to bpdbm
Dec 9, 2021 1:10:06 PM - Info bpbkar32 (pid=13644) 380000 entries sent to bpdbm
Dec 9, 2021 1:10:31 PM - Info bpbkar32 (pid=13644) 475000 entries sent to bpdbm
Dec 9, 2021 1:10:55 PM - Info bpbkar32 (pid=13644) 570000 entries sent to bpdbm
Dec 9, 2021 1:11:18 PM - Info bpbkar32 (pid=13644) 665000 entries sent to bpdbm
Dec 9, 2021 1:11:37 PM - Info bpbkar32 (pid=13644) 760000 entries sent to bpdbm
Dec 9, 2021 1:11:56 PM - Info bpbkar32 (pid=13644) 855000 entries sent to bpdbm
Dec 9, 2021 1:12:15 PM - Info bpbkar32 (pid=13644) 950000 entries sent to bpdbm
Dec 9, 2021 1:12:36 PM - Info bpbkar32 (pid=13644) 1045000 entries sent to bpdbm
Dec 9, 2021 1:12:53 PM - Info bpbkar32 (pid=13644) 1140000 entries sent to bpdbm
Dec 9, 2021 1:13:14 PM - Info bpbkar32 (pid=13644) 1235000 entries sent to bpdbm
Dec 9, 2021 1:13:35 PM - Info bpbkar32 (pid=13644) 1330000 entries sent to bpdbm
Dec 9, 2021 1:13:56 PM - Info bpbkar32 (pid=13644) 1425000 entries sent to bpdbm
Dec 9, 2021 1:14:16 PM - Info bpbkar32 (pid=13644) 1520000 entries sent to bpdbm
Dec 9, 2021 1:14:38 PM - Info bpbkar32 (pid=13644) 1615000 entries sent to bpdbm
Dec 9, 2021 1:15:00 PM - Info bpbkar32 (pid=13644) 1710000 entries sent to bpdbm
Dec 9, 2021 1:15:22 PM - Info bpbkar32 (pid=13644) 1805000 entries sent to bpdbm
Dec 9, 2021 1:15:46 PM - Info bpbkar32 (pid=13644) 1900000 entries sent to bpdbm
Dec 9, 2021 1:16:08 PM - Info bpbkar32 (pid=13644) 1995000 entries sent to bpdbm
Dec 9, 2021 1:16:30 PM - Info bpbkar32 (pid=13644) 2090000 entries sent to bpdbm
Dec 9, 2021 1:16:51 PM - Info bpbkar32 (pid=13644) 2185000 entries sent to bpdbm
Dec 9, 2021 1:17:12 PM - Info bpbkar32 (pid=13644) 2280000 entries sent to bpdbm
Dec 9, 2021 1:17:33 PM - Info bpbkar32 (pid=13644) 2375000 entries sent to bpdbm
Dec 9, 2021 1:17:54 PM - Info bpbkar32 (pid=13644) 2470000 entries sent to bpdbm
Dec 9, 2021 1:18:19 PM - Info bpbkar32 (pid=13644) 2565000 entries sent to bpdbm
Dec 9, 2021 1:18:44 PM - Info bpbkar32 (pid=13644) 2660000 entries sent to bpdbm
Dec 9, 2021 1:19:09 PM - Info bpbkar32 (pid=13644) 2755000 entries sent to bpdbm
Dec 9, 2021 1:19:34 PM - Info bpbkar32 (pid=13644) 2850000 entries sent to bpdbm
Dec 9, 2021 1:20:01 PM - Info bpbkar32 (pid=13644) 2945000 entries sent to bpdbm
Dec 9, 2021 1:20:25 PM - Info bpbkar32 (pid=13644) 3040000 entries sent to bpdbm
Dec 9, 2021 1:20:26 PM - Info bpbkar32 (pid=13644) 3042399 entries sent to bpdbm
Dec 9, 2021 1:20:27 PM - Info bpbkar32 (pid=13644) 3042400 entries sent to bpdbm
Dec 9, 2021 1:20:37 PM - Error bpbrm (pid=14108) db_FLISTsend failed: file read failed (13)
Dec 9, 2021 1:21:13 PM - Info bpbkar32 (pid=0) bpbkar waited 2 times for empty buffer, delayed 4 times.
Dec 9, 2021 1:21:13 PM - Critical bpbrm (pid=14108) unexpected termination of client EMSW1205
Dec 9, 2021 1:21:14 PM - Info bpbkar32 (pid=0) done. status: 13: file read failed
Dec 9, 2021 1:21:14 PM - end writing; write time: 0:13:58
file read failed  (13)

************

Vcenter log error :

*********

NetBackup: Backup failed for EMSW1205. (Job 5495073; Client emsw1568.fr1.grs.net; Master cbsw455; Policy PO_emfr01_Vm_prd_tag_EMCE1100_g; Schedule 2_SC_Weekly; Type FULL; Duration 0 hrs 14 min 44 sec; Status 13)
Error
12/09/2021, 1:21:29 PM
EMSW1205
fr1\emsvcvspheresave
com.veritas.netbackup.backup.failure
Beginning of Expandable row content Screen reader table commands may not work for viewing expanded content, please use your screen reader's browse mode to read the content exposed by this button
Date Time:
12/09/2021, 1:21:29 PM
Type:
Error
User:
fr1\emsvcvspheresave
Target:
EMSW1205
Description:
NetBackup: Backup failed for EMSW1205 . (Job 5495073; Client emsw1568.fr1.grs.net; Master cbsw455; Policy PO_emfr01_Vm_prd_tag_EMCE1100_g; Schedule 2_SC_Weekly; Type FULL; Duration 0 hrs 14 min 44 sec; Status 13)
Related events:
There are no related events.

*******************************

 

We dont have any problem with incremental backup, the problem is just with the full backup 

Below informations about client configuration and master/media servers 

Client :

OS : Windows 2012 R2

Netbackup version : 7.6

Master/media server 

OS : Windows Server 2016

Netabckup version : 9.1.0.1

 

Could you advice please 

 

Thank you

3 REPLIES 3

X2
Level 6
   VIP   

I'm assuming that the backup policy is a traditional backup policy and that you are not backing it up using a VIP. Give us more details about the backup policy.

Is this the only client you are having the issue with? Since when did this start? What changed before that?

Also, I would start with an upgrade of the client to 9.1.0.1 as 7.6 is old and out of support. Support would ask to upgrade as the fist thing.

Check logs for bpbkar and bpbrm to start with after increasing logging to VERBOSE=3

Dollypee
Level 6
   VIP    Certified

Hi @slomix6 ,

Do you have access to your Vcenter, please provide us task & events log for this specific backup failure. Ensure the timestamp in vcenter is same are recorded in nbu. 

Most of the time, multiple event could result in "file read failure" Lets start by isolating what was recorded in vcenter first.

hha_mea
Level 6
   VIP   
Hello,

You may want to run chkdsk on your vm and fix if there is any error.
Wa faced this kind if error before..
Also, if you want to dig more in logs, enables
bpdbm v5 on master and rerun a backup.
I m kind of sure that you will find some errors in chkdsk ;)
If that doesn’t work, then enable vxms logs on your backup host and share it here