Vmware policy restore error (2820)

[J_Huggins]

Hi all,

I've encountered the said error above, anyone can help me with my issue?

NBU Master and Media Version: 7.5.0.7

OS: Windows Server 2008 R2 STD

ESXi Version: 5.5

Please see the detailed status below.

10/27/2017 3:28:29 PM - begin Restore

10/27/2017 3:28:33 PM - media AEY788 required

10/27/2017 3:28:33 PM - restoring image HOHDSAP1_1508729077

10/27/2017 3:28:34 PM - Info bprd(pid=17896) Restoring from copy 1 of image created 10/23/17 11:24:37   

10/27/2017 3:28:37 PM - Info bptm(pid=24108) start           

10/27/2017 3:28:37 PM - started process bptm (24108)

10/27/2017 3:28:37 PM - Info bpdm(pid=24108) reading backup image         

10/27/2017 3:28:38 PM - Info bptm(pid=24108) using 30 data buffers        

10/27/2017 3:28:38 PM - Info bptm(pid=24108) spawning a child process        

10/27/2017 3:28:38 PM - Info bptm(pid=24108) child pid: 15448         

10/27/2017 3:28:38 PM - Info bptm(pid=15448) start           

10/27/2017 3:28:38 PM - started process bptm (15448)

10/27/2017 3:28:38 PM - requesting resource AEY788

10/27/2017 3:28:38 PM - awaiting resource AEY788 Reason: Drives are in use, Media Server: nbusan01,

                 Robot Number: 2, Robot Type: TLD, Media ID: N/A, Drive Name: N/A,

                 Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A

10/27/2017 3:35:31 PM - Info bptm(pid=24108) Waiting for mount of media id AEY788 (copy 1) on server nbusan01.

10/27/2017 3:35:31 PM - started process bptm (24108)

10/27/2017 3:35:31 PM - mounting AEY788

10/27/2017 3:35:31 PM - granted resource AEY788

10/27/2017 3:35:31 PM - granted resource HP.ULTRIUM5-SCSI.010

10/27/2017 3:35:32 PM - Info bptm(pid=24108) INF - Waiting for mount of media id AEY788 on server nbusan01 for reading.

10/27/2017 3:41:51 PM - Error bptm(pid=24108) error requesting media, TpErrno = Robot operation failed    

10/27/2017 3:41:51 PM - current media AEY788 complete, requesting next resource HP.ULTRIUM5-SCSI.010:Weekly:AEY788

10/27/2017 3:41:56 PM - Info bptm(pid=24108) Waiting for mount of media id AEY788 (copy 1) on server nbusan01.

10/27/2017 3:41:56 PM - started process bptm (24108)

10/27/2017 3:41:56 PM - mounting AEY788

10/27/2017 3:41:56 PM - Info bptm(pid=24108) INF - Waiting for mount of media id AEY788 on server nbusan01 for reading.

10/27/2017 3:41:56 PM - granted resource AEY788

10/27/2017 3:41:56 PM - granted resource HP.ULTRIUM5-SCSI.005

10/27/2017 3:43:23 PM - mounted; mount time: 00:01:27

10/27/2017 3:43:23 PM - Info bptm(pid=24108) AEY788           

10/27/2017 3:43:23 PM - Info bptm(pid=24108) INF - Waiting for positioning of media id AEY788 on server nbusan01 for reading.

10/27/2017 3:43:23 PM - positioning AEY788 to file 1

10/27/2017 3:43:23 PM - positioned AEY788; position time: 00:00:00

10/27/2017 3:45:16 PM - begin reading

10/27/2017 3:45:17 PM - Info bptm(pid=24108) waited for empty buffer 1 times, delayed 46 times   

10/27/2017 3:45:17 PM - end reading; read time: 00:00:01

10/27/2017 3:45:19 PM - Info bptm(pid=24108) completed reading backup image        

10/27/2017 3:45:19 PM - Info bptm(pid=24108) EXITING with status 0 <----------       

10/27/2017 3:45:39 PM - end Restore; elapsed time: 00:17:10

VMware policy restore error(2820)

Thanks and Best Regards!

[Marianne]

Have you seen this post?
https://vox.veritas.com/t5/NetBackup/Netbackup-7-5-VMware-policy-restore-error-2820/td-p/460715

Please always remember to share details of all steps taken when attempting a restore.

[J_Huggins]

Hi @Marianne

Yep already saw this earlier, I've already checked the "Remove backing information like CD/DVD"

I saw this on my bpVMutil logs. 

16:34:13.812 [11604.7364] find_virtual_server_cred: Couldn't find hovmhv03.smretail.com

16:34:13.812 [11604.7364] <2> createVMwareVM: find credential failed for ESX host hovmhv03.smretail.com using hovcent1.smretail.com

16:34:13.812 [11604.7364] checkBackupRegEntry: searching configuration for UseDiskControllerPrefix

16:34:13.812 [11604.7364]  RegOpenKey failed with 2

And as per cheking on the NBU Console, there's no hovmhv03.smretail.com listed in Credentials -> Virtual Machine Servers.

Thanksa and Best Regards!

[Marianne]

We still need more info please.... 

What type of restore was done?
Virtual Machine Recovery dialog boxes (restore to original location)
or 
Virtual Machine Recovery dialogs boxes (restore to alternate location)
and what were the restore options selected/specified? 

If you look carefully, you will see the following in the error:

... find credential failed for ESX host hovmhv03.smretail.com using hovcent1.smretail.com

We can assume here that hovcent1.smretail.com is the vCenter server, right? 
Was hovmhv03 specified as ESX server in the restore template?

Please provide screenshots of the step-by-step restore attempt.

[J_Huggins]

Hi @Marianne

Its Original Location

Yes, hovcent1.smretail.com is a vCenter and yes hovmhv03 is an ESX Server.

Please see the attached file to see the procedures.

Thanks and Best Regards!

[Marianne · Accepted solution]

Please see if this helps:

https://www.veritas.com/support/en_US/article.000082350

Always good to run the Pre-Recovery Check as this will point out problems before the actual restore attempt.

[J_Huggins]

Hi @Marianne

Sorry for very late reply.

Thank you for your assistance, god bless.

Best Regards!