Online Backup (Archived)

Does it work in a virtual environment and what network overhead is there?

hi, does anyone know if the service works with virtual servers? Also, Does anyone know what the network overhead is? I know this is difficult to know but I was wondering if it employs any special technology to reduce network overhead (such as diffe...

How can I keep my Encryption Passphrase safe?

To help you keep your Encryption Passphrase safe, we highly recommend you use the free escrow service operated by NCC KeyVault in partnership with Symantec to safely store your Encryption Passphrase. For more information see Keep your Encryption Pas...

How can I remove files that I no longer want backed up?

When you delete a file that you've backed up from a computer on your system, the file is not deleted from our data center.The file remains protected for your retention term, and continues to be counted in your usage statistics.You could find that you...

How do I solve communication problems between my computers and Symantec Protection Network?

Communication problems should be rare between your protected systems and Symantec Protection Network.Try these troubleshooting steps to check your network connection before you contact Customer Support:Check that your protected systems meet or exceed...

Does Online Backup keep just the latest copy of my file, or multiple versions?

We keep historical copies of your data, not just the latest version.This means that you can rescue data from the silly errors that we all make from time to time. Having historical copies of your data has an even more important benefit: it helps your ...

What hardware and software do I need to use Symantec Protection Network?

For computers you use to manage your accountYou manage your account at Symantec Protection Network through a web browser.For the computers that you're going to use to manage your account, you can use most Windows, Macintosh or Linux computers,but onl...

Vista Support?

Hello. First of all let me tell you how excited I am that SPN is up and running! I tried installing on a Vista machine only to encounter an error towards the end of the installation process. Then I noticed Vista isn't included in the list of supporte...

Service in Europe

Does Symantec have plans or a date for the Protection Network service availability in Europe ? For the moment, trying to register gives an error message.

Amount of GB and retention history

Hi, please can you confirm the max number of GB I can use for this service? your data sheet has a screenshot showing 250GB, but when I try to sign-up it says "up to 10GB of source data" so it is confusing. Also, your data sheet talks about 7 year ret...

I can't sign up - should it even work already?

Signing Up ends with:An Error Occurred We have encountered a problem while processing the page you requested. Please go back and try again. If you continue to have problems, please contact the customer support.(https://signup.spn.com/error.html?aspxe...

VOX

Discussion Posts

Does it work in a virtual environment and what network overhead is there?

How can I keep my Encryption Passphrase safe?

How can I remove files that I no longer want backed up?

How do I solve communication problems between my computers and Symantec Protection Network?

Does Online Backup keep just the latest copy of my file, or multiple versions?

What hardware and software do I need to use Symantec Protection Network?

Vista Support?

Service in Europe

Amount of GB and retention history

I can't sign up - should it even work already?

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Can you

me again