Symantec Solution Configuration Center has stopped working

[Sigi]

Hi

After the upgrade from 5.1 to 5.1 SP1 on a Windows2008 Server i have this error efverytime i login to the server...

Problem signature:

Problem Event Name: APPCRASH

Application Name: SFWConfigPanel.exe

Application Version: 5.1.10000.214

Application Timestamp: 4af9882a

Fault Module Name: KERNEL32.dll

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e038c0

Exception Code: e0434f4d

Exception Offset: 0001e124

OS Version: 6.0.6002.2.2.0.272.7

Locale ID: 2055

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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Is there a workaround for this problem?
Thanks

http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

[Reid_Scheuneman]

 Sigi-

Good morning I have looked through our database and I have not found that application crashing with Kernel32.dll. We would recommend attaching ADPlus to SFWConfigPanel.exe then when a crash occurs a case needs to be opened with Symantec support so that the proper resources can be used to determine the best course of action forward.

Here is a link to the Microsoft KB article on using ADPlus - support.microsoft.com/kb/286350

Sincerely,

Reid Scheunemann

[Gary_Vedvik]

I can confirm this behavior as I see this as well. I did find a link that indicates this is a problem with VSF 5.1 (http://seer.entsupport.symantec.com/docs/318152.htm). However, in my case I installed v5.1 w/SP1 slipstreamed directly from "VRTS_SF_HA_Solutions_5.1_SP1_Windows_64_SlipStream.zip", which I downloaded form Symantec's website. The version of Windows is Server 2008 Enterprise (w/sp2 and w/o Hyper-V). Problem signature: Problem Event Name: APPCRASH Application Name: SFWConfigPanel.exe Application Version: 5.1.10000.214 Application Timestamp: 4af9882a Fault Module Name: KERNEL32.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e038c0 Exception Code: e0434f4d Exception Offset: 0001e124 OS Version: 6.0.6002.2.2.0.274.38 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160

[Sigi · Accepted solution]

Well here is the Workaround for us.
This is a problem with UAC

Disable SFWConfigPanel from autostart: go to Start-> RUN and type SCC -> Rightclick the exe "Run as Administrator" -> uncheck: "Don't show this console again".
The exe file is located in: c:\Program Files\Veritas\winsolutions\bin
The panel can be launched anytime from the start menu if required.