BESR 8.5.3 - access denied - failed component during install

[pat0001]

I have a couple computers with this error.
un-install - manual delete of "program files/sysmantec" " all users/app data/symantec" regedit /local Machine/software/symantec"    with a re-install produces the same error

Error EC8F1775: An error occurred while starting Backup Exec System Recovery service. Error EC8F1772: The following component is not installed correctly: Symantec.FileBackup.ExtensionGroupContainer. Error EBAB03F1: Invalid class string.

system tray icon shows status:   unable to retrieve information from the agent: Acccess Denied

[Andreas_Horlach]

If you contact technical support, they can supply you with an uninstall batch file that will remove all traces of BESR from the system. Why are you not using ADD/REMOVE PROGRAMS for uninstalling the sfw?

[pat0001]

Thanks for your response;

I am using add/remove programs

- but it leaves some files in the   /program files/common files/symantec shared
registry  LM/ Software/ Symantec
and all users/ app data/ symantec

all these have left overs after a add/remove programs, so  clean that out to ensure anything that "could" be corrupt/bad is removed

thank you for the information, i actually found the "un-install.bat"
it should be the same as your referring to, i will test it over the next day or two

thanks