cancel
Showing results for 
Search instead for 
Did you mean: 

Besr 8.5 Client installation missed

Lorenz_01
Level 2

After the upgrade from Besr 8.0 to 8.5.7 , the computer restart correctly, the client appear in the System recovery console just upgraded , idle and Correctly pubblished. But in some cases After a few minutes or hours without any reason, the client uninstall itself,  the folder c:\Porgram files \symantec is empty. But in the control panel / add-remove program, the symantec backexec  . . . . il already present.

It is about 15% of my client computers from a total of 300 ( windows Xp Sp2 and Sp3).

In these cases I have reinstalled the client again but the problem reoccurs. Before the upgrade the 8.0 client has not revealed this problem.

Any idea or tip?

4 REPLIES 4

Markus_Koestler
Moderator
Moderator
   VIP   

File a case with Symantec.

Lorenz_01
Level 2

Thank You Mark

Markus_Koestler
Moderator
Moderator
   VIP   

Have you worked out the problem ?

Markus_Koestler
Moderator
Moderator
   VIP   

Any news here ?