Bill,
I attempted the install again after cleaning out the temp folder (just in case that was involved in the problem). It still failed with the same error.
I did find the installation log (195KB's worth). Here is a cut-and-paste of the section where the error seems to pop up:
Start Log excerpt
================================================MSI (s) (B4:2C) [19:56:56:522]: Skipping action: StopVProTray (condition is false)
MSI (s) (B4:2C) [19:56:56:522]: Doing action: SetARPReadme
Action ended 19:56:56: CostFinalize. Return value 1.
MSI (s) (B4:2C) [19:56:56:538]: PROPERTY CHANGE: Modifying ARPREADME property. Its current value is '[INSTALLDIR]Shared\Readme.htm'. Its new value: 'C:\Program Files\Symantec\Backup Exec System Recovery\Shared\Readme.htm'.
Action start 19:56:56: SetARPReadme.
MSI (s) (B4:2C) [19:56:56:538]: Skipping action: SaveDataPrompt (condition is false)
MSI (s) (B4:2C) [19:56:56:538]: Skipping action: NoReboot (condition is false)
MSI (s) (B4:2C) [19:56:56:538]: Doing action: SetSYMINSTALLDIR
Action ended 19:56:56: SetARPReadme. Return value 1.
MSI (s) (B4:C0) [19:56:56:554]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4B.tmp, Entrypoint: f17
Action start 19:56:56: SetSYMINSTALLDIR.
MSI (s) (B4:2C) [19:56:56:772]: Doing action: ResetINSTALLDIR
Action ended 19:56:56: SetSYMINSTALLDIR. Return value 1.
MSI (s) (B4:2C) [19:56:56:772]: Note: 1: 2343
Action start 19:56:56: ResetINSTALLDIR.
DEBUG: Error 2343: Specified path is empty.
MSI (s) (B4:2C) [19:56:56:772]: Product: Symantec Backup Exec System Recovery -- Internal Error 2343.
Internal Error 2343.
MSI (s) (B4:2C) [19:56:56:772]: Doing action: ISCleanUpFatalExit
Action ended 19:56:56: ResetINSTALLDIR. Return value 3.
MSI (s) (B4:4C) [19:56:56:788]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4C.tmp, Entrypoint: CleanUp
Action start 19:56:56: ISCleanUpFatalExit.
1: Shutting down the PRC server...
1: RPC server shut down.
Action ended 19:56:56: ISCleanUpFatalExit. Return value 1.
Action ended 19:56:56: INSTALL. Return value 3.
1: MsiServerStartup ends
================================
Log excerpt endsHope this helps!
John