I have the same issue, I can make this happens in one sec, it is very easy to reproduce the problem. Hope they can release the fix soon.
And I noticed the pattern, if you backup a VM with a independent hard disk, this is most likely caused the troub...
I am another victim, I encountered the same problem as you did. I tried:1. Reinstall the remote agent many times, but didn't solve the problem2. The Remote Agent license number has been inputed to the media server3. Tried another account but didn't s...