Hi ClaudeIt sounds like your situation may be a bit more complicated than mine. I had a single backup whereas it sounds like you had a number of backups in the same backup location. Earlier on when I did see it work (but then was able to replicate ...
Hi ClaudeI don't know whether you're interested in touching the Symantec products again, but there's a solution: what you need to do is run the import function at the lowest level folder in the backup location, eg: fbfFiles_1a2. It takes a while and...
Hi ClaudeI am writing this note as I wait on hold after already being in a queue for 45 minutes and for them to transfer the call then drop it!!. So I've had to ring the number again. This seems to be an ongoing theme with Symantec. I have given u...
Hi ClaudeThere is definitely something wrong with the import function. You could be right on it looking at current files on the HDD, then looking at what corresponding files are in the backup. But that's stupid! I lost my original files and that's...
Progress update - well, not much! The helpdesk wasn't able to help, so they have escalated it to the Research team. The helpdesk said I should expect a call early next week.David