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I had a very similar problem to you, so I called Symantec Tech Support.  This is what they told me: make sure the file beremote.exe on both the Backup Exec server and on the server you are trying to backup is the same version. I had version 11.0.6235...

Hello -My name is John Dabkey and I am the Network Administrator for Schofield Media Group, a very large magazine publishing company and one of your customers. We have purchased your Symantec Backup 11d for Windows Server 2003, along with a support a...