Problem restoring item from Enterprise Vault Archive
Hey There is one user that have problem restoring a file in Enterprise vault, he dont get an error message, i cant see any faults in eventlog . When he click restore the icon changes to the enterprise vault restore icon (with the clock) then it stops. He cant open the mail he cant store it again. Since it dosent show any error messages im kinda out of ideas. tried to wait over night thought maybe the backup would help. tried restarting archiving and provsioning task. Any ideas?
Remove a Users Mailbox from Enterprise Vault Mailbox Archiving
How to Remote a User from Enterprise Vault (EV) mailbox Archiving Outlook for Windows I have had quite a few people ask to be removed from EV archiving for some reason or another. I recently had to spend a lot of time doing it and wanted to share with some people in hopes of making their job a little easier. It is a multi step process that must be carried out in order and will require the users interaction. Situation: A user in your environment needs to be removed from mailbox archiving and wants their Outlook to be like it was before EV was implented. The Fix: Export the users Archive to PST just in case something goes wrong. Use the export to PST option in Export Archive wizard. Basically, make a backup! Use the 'Export Archives to their original mailboxes' This will create duplicate items. The original message and the stub will exist. This action can re-create folders the user has deleted and will restore items to the original location when it was archived. You must make sure the mailbox in Exchange has enough room for growth as the mailbox will grow when you export the items from the mailbox back to the archive. http://www.symantec.com/business/support/index?page=content&id=TECH35614 NOTE: This will also disable the users archive in EV. http://www.symantec.com/business/support/index?page=content&id=TECH50905 This is the only way to do this. http://office.microsoft.com/en-us/outlook-help/find-messages-or-items-with-a-search-folder-HA010354954.aspx See below for details on making the search folder. Use EVPM to Zap the EV properties from the user’s mailbox in Exchange. If EVPM wasn’t enough, remove the Hidden messages from the mailbox locally to clean up the Outlook mail client. (Optional, but I would do it to be through) EV might not delete the archive immediately. The server may be busy or waiting for another task to complete. Just follow up the next day. Create an Outlook search folder to locate all the mail stubs and delete them. Remove the user from the AD group that made them part of EV. Uninstall the Outlook plugin/add-on from the user’s mail client. Delete the user from EV. Optional: Skip step two and just delete the archive. Do the rest of the steps and give the user the PST you created in Step 1. Or you could open the PST data file in Outlook and drag the messages back into a folder on the OST (Users exchange mailbox). This will merge the PST archive back onto the Exchange database for that user (aka…their mailbox). Search Folder: Right Click “Search Folders” in the Navigation pane of Outlook. Choose “New Search Folder”. Give the search folder a name and choose the “Criteria”, then choose Advanced. The Field should be “Message Class” contains, Value= EnterpriseVault. Save your folder. This will find all the EV mail stubs in the users mailbox so you can delete them.
archived item can't be opened after being moved from PST to inbox
we are using EVault 9.0.4 with exchange 2007 SP3 RU11 and Outlook 2010. archiveds items can't be opened after being moved from PST to inbox with the below error message : "enterprise vault cannot open this item copy or move it to your mailbox and then try again from there" is this normal? any way to reset the message status? thnaks for your help