Exchange 2010 OWA Search Archives displays string of characters instead of page

can you enable logging in the owa config file on your exchange server, login with a new session and follow the same steps to recreate the issue, then post the log file here?

http://www.symantec.com/business/support/index?page=content&id=TECH141519

This will enable diagnostic logging for the Enterprise Vault OWA Extensions per CAS (default false):

<add key="EnterpriseVault_LogEnabled" value="true"/>

I've attached a copy of the log for my account after turning on logging.

can you reference this post and share in detail some of the answers to the troubleshooting that they did?

https://www-secure.symantec.com/connect/forums/no-go-exchange-2010-owa-ev903

I'll reference as much as I can from the other thread.  It's similar but in that case they have Exchange 2003 to 2010.

"the ExchangeServers.txt on the EV server contains all of the IP address of the CAS servers for exchange 2010 servers, frontend and backend exchange servers for exchange 2003?"

I've verified that the ExchangeServers.txt file contains all of the IP's of our CAS servers for Exchange including the ip of the CAS array (F5 appliance that we front some web services with).  EV in OWA for Exchange 2007 is still working fine.

"You have re-run the oawuser.wsf with the change made to ExchangeServers.txt above?"  

Yes, I've rerun this script with the changes and have restarted EV services and resync'ed mailboxes.

"Have you configured the web.config on the CAS servers ok? can you post the <AppSettings> section of the web.copfig? "

As far as I can tell the web.config is configured correctly.  Here is the AppSettings section:

    <appSettings>
        <add key="ConnectionCacheSize" value="100"/>
        <add key="MaximumIdentityArraySize" value="100"/>
        <add key="ShowDebugInformation" value="true"/>
        <add key="EnableEmailReports" value="false"/>
        <add key="PushNotificationsEnabled" value="1"/>
        <add key="PullNotificationsEnabled" value="0"/>
        <add key="MaxItemsInConversationExpansion" value="499"/>
        <add key="MaxItemsInConversationReadingPane" value="100"/>
        <!-- Configurable email address of where to forward ActiveSync log messages-->
        <add key="MailboxLoggingAddress" value="your email administrator"></add>
        <!-- MailTips Settings -->
        <add key="MailTipsMaxClientCacheSize" value="300"/>
        <add key="MailTipsMaxMailboxSourcedRecipientSize" value="300"/>
        <add key="MailTipsClientCacheEntryExpiryInHours" value="2"/>
        <!-- Message Prefetch related settings -->
        <add key="IsMessagePrefetchEnabled" value="true"/>
        <add key="NumberOfMessagesToPrefetch" value="0"/>
        <add key="PrefetchOnlyUnreadMessages" value="false"/>
        <add key="MaxMessagesInCache" value="500"/>
        <add key="MaxCacheSizeInMegaBytes" value="30"/>
        <!-- Client Side Data Collecting settings: (Range:0.0 - 1.0) (Accuracy:1E-5) -->
        <add key="ClientSideDataCollectSamplingProbability" value="1.0"/>
        <!-- RMS Template cache settings -->
        <add key="RmsTemplateCacheSizeInMB" value="10"/>
        <add key="RmsTemplateCacheExpirationInterval" value="01:00:00"/>
        <add key="EnterpriseVault_LogEnabled" value="false"/>
        <add key="EnterpriseVault_ResourceVersion" value="v9.0.2.1061"/>
        </appSettings>

"The user that you are testing, is the mailbox on the exchange 2010 mailbox server and is the exchange 2010 mailbox server being targeted for archiving?"

Yes

"Is this for internal OWA access or/and external?"

Both.  Internal and External OWA users are sent to the same url for EV.

"Enable the OWA logging on the CAS server and post the full EV OWA log file."

This was attached to my previous posting.

"for OWA 2010 if you double-click on a shortcut does the messages get retrieved OK?"

If I click Archive Explorer, I can open EV messages ok.  If i browse to old messages in my inbox that are archived, I can click on the "Enterprise Vault Archived Item. Click here to view this item" link and the message opens ok in a popup window.

I've been through the Install instructions again, which also include this doc for mixed CAS environments:

http://www.symantec.com/business/support/index?page=content&id=TECH125053

I also went through this link:

http://www.symantec.com/business/support/index?page=content&id=TECH69113

"Do you have the WebDAV URL set correctly as well? "

I think this is specific to Exchange 2007 and not 2010 per the Setting_Up_Exchange_Server_Archiving.pdf documentation.

"for OWA 2010 if you double-click on a shortcut does the messages get retrieved OK?"

If I click Archive Explorer, I can open EV messages ok.  If i browse to old messages in my inbox that are archived, I can click on the "Enterprise Vault Archived Item. Click here to view this item" link and the message opens ok in a popup window.

"Is this for internal OWA access or/and external?"

Both.  Internal and External OWA users are sent to the same url for EV.

a couple follow up questions:

1. what happens if you double click on the shortcut instead of clicking on the link to "view this item"?

2. (for our testing purposes lets keep everything internal) the fact that you say that when you right-click on the search archives link in OWA, copy the url, and paste it in a new browser window and it works fine - leads me to wonder if it's something with Internet Explorer settings and not with the OWA config.

1) If I double click on the shortcut, the message opens like any other message, though it takes a few seconds longer, presumeably to restore the message and open it

2) As far as internal and external for webmail, there is not really any differentiation in our environment.  Internal and external users are all sent to the same VIP address.  I can't actually right click on the Search Archives and receive a copy url option.  I can copy shortcut but it is only "https://webmail.domain.com/owa/#" 

If I click on the Search Archives option so that it opens in the right pane of webmail (with the string of text instead of the correct page), I can right click on that string of text page and receive the correct url.  I'll try messing with some IE settings too. 

It looks like I'm already in compatibility mode as our domain is added as an intranet site and compatibility mode is enabled already for intranet sites.  I tried turning it off as well but haven't noticed anything different.  It sounds like we're on the right track.

I've tried forcing the external url with few IIS application settings: EnterpriseVault_ExternalWebAppUrl and EnterpriseVault_UseExternalWebAppUrl.  

I'm running IE 10.  The EV server is running an older version of 2008 (not R2 currently) and is not running IE 10.  I can open the localhost/enterprisevault/searcho2k.asp url from the EV server without a problem.