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EVRocks's avatar
EVRocks
Level 5
11 years ago

Missing Index Items

I wonder if anyone has a fix for missing index items on EV 10 SP4 archiving email and files, having just one EV server. When I run Verify on the indexes I get a small list of mailboxes and File Sys...
  • JesusWept3's avatar
    11 years ago

    Well, it gives you the URL right there yeah?

    http://evaultsrv01.iprod.local/enterprisevault/download.asp?VaultID=173225416F8C73B41ADE8C0254DCDB65F1110000evault&SavesetID=201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201&Request=NativeItem

    So from this you can see the Vault ID: 173225416F8C73B41ADE8C0254DCDB65F1110000evault

    Copy that ID, open the Vault Admin Console and hold CTRL-SHIFT and right click "Archives" and select the "Find Archive Or Folder By Id" , paste the ID in there, and it should tell you what Archive it belongs to, and what folder it might be located in.

    Then, you can find the archive in the Vault Admin Console, give yourself Read access to the Archive.
    Then click the URL, the item will then open in Outlook and you can see the email or the file that it actually is.

    You could also go to 
    http://evault/EnterpriseVault/Search.asp?advanced

    Ensure that Search Attachments is checked.
    Select the Archive you just gave yourself permissions to
    Then in the "Other Attribute" field, add the word "ssid" and in the Value field paste in 201401038775847~201312031642270000~Z~C0F8E132943863E0EA5991CEC595F201
     

    Hit search and you should see the item returned there as well