Single mailbox issue on Enterprise Vault 9.0.1.1073

First, do a run now against the mailbox in Report Mode.  What does the report say is eligible?

In the report as well, check to see if it says that the mailbox is suspended

You can also zap the mailbox, using EVPM and then re-enable, sync and then archive.

we dont currently have Reporting enabled it seems.......looking at getting that together at the moment

Zap the mailbox?

Any more info on this process at all? Where do i find EV Policy Manager, can see it in the Console?

Got reporting up and running, which is the report to run against the mailbox?

Sorry, this isn't a report from Reporting:

To run an Exchange Mailbox or Public Folder task immediately

1. In the left pane of the Administration Console, expand the Vault Site hierarchy until the Enterprise Vault Servers container is visible.

2. Expand the Enterprise Vault Servers container.
3. Expand the computer that runs the task you want to start
4. Click Tasks.
5. In the right pane, right-click the task that you want to run and then, on the shortcut menu, click Run Now.
6. Complete the Run Now dialog box, and then click OK.

You will want to choose your specific mailbox in the wizard

In order to remove EV properties from vault enabled mailboxes, modify the script below to match the particular DirectoryComputerName, SiteName and Mailbox DistinguishedName. Edit the file in Notepad and save in UNICODE format, with an .ini extension.  

[Directory]

DirectoryComputerName = Vaultserver_that_hosts_directoryservice

Sitename = sitename_from_admin_console

[Mailbox]

DistinguishedName = /o=organization/ou=mailboxou/cn=Recipients/cn=mailboxcname

[Folder]

Name = Mailboxroot

Zap = True

Run Enterprise Vault Policy Manager (EVPM) from \Program Files\Enterprise Vault on the EV server logged on as the Vault Service Account (VSA). The syntax for EVPM follows:

EVPM [-?] [-e Exchange Server computer name ] [-m service mailbox] [-f Initialization file location and name]

Notes: 

To find the DistinguishedName (DN), follow the steps below:

1. In the Admin Console, go to the properties of the users' archive and copy the ArchiveID listed on the Advanced tab to the clipboard

2. Hold down ctrl + shift | Right-click on Archives | Find Archives and Folders option

3. Paste the ArchiveID in the blank field and choose Find

4. The DN will be listed in the results

An alternate method for finding the DN can be done through SQL using the steps below:

 1. On the SQL server where the EV database resides on, expand the EnterpriseVaultDirectory database | Tables

 2. Right click on dbo.ExchangeMailboxEntry, and choose Open Table (Sql 2008, select top 200 rows)

 3. Run the query below to find the user: 

select * from exchangemailboxentry where mbxalias = 'users mailbox alias'

 4. The LegacyMbxDN colum contains the DN that needs to be used

Additional Notes: 

* If EVPM is run without any parameters, it prompts for each one.

* The mailbox that has been zapped will need to be enabled again as it will show up as "New" when running the Enable Mailbox wizard.

* Zapping a mailbox removes all customized archiving settings from the root of the mailbox and any folders within the mailbox; if EVPM has been used to apply customized archiving settings for different folders in user mailboxes, those settings will need to be re-applied via EVPM again after zapping the mailbox using the above method

Once the Hidden Message is Deleted you can re-enable the mailbox for archiving..

Also check if you are getting any events for this maibox..

Is the user is able to see Enterprise Vault Icons in the Toolbar, If yes try to maually archive a particular item and confirm whether that works or not..

ok ran it and it ran through ok, outputted the following-

Mailbox Size- 465742

Item Count- 6660

Mailbox Quotas- On

Warning Limit- 456000

Send Limit- 512000

Receive Limit- 0

Not sure what this shows?!