Hi all. I have had a support ticket open on this now for almost two weeks, with no luck. I have 2 issues. Dell Poweredge T420. Intel Xeon E5-2450 2.1. 16GB RAM. Windows Server 2012 R2 Std. System Recover 2013 R2 w/ current MS ADK installed. All Windows updates installed, and Live update ran. 1. When trying to create a "Typical" SRD, I am only offered "German" as a language selection. 2. More imporant issue: I cannot boot the Advanced 64-bit SRD after seemingly successfully creating it in English. Booting starts out fine. Blue Windows logo...white spinning in process icon. I get the symantec boxes for loading drivers, checking system requirements, network confguration, but then I get an error box titled: "SreEula.exe - System Error" . The message is: "The program can't start because oledlg.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried repairing, uninstallling and re-installing the software multiple times, but always get the same error. I haven't gotten anywhere with tech support. Anyone with any ideas?? Thanks Mike

Hello, It looks like you have run into the known issue described here http://www.symantec.com/docs/TECH227408 Contact Technical Support to get the hotfix that will provide the fix. Thanks

Hi Mike , Both issue 1 and 2 seem to have fix for the issue However, for issue 1 we already have a fix and for issue 2 an investigation is running and the fix may be released in SP2 I will request you to refer the article provided by Imosla and open a support ticket, ask them to escalate the ticket and you should be provided a fix. You can also open the ticket and provide me the ticket number and I can provide you the fix for issue 1 in case you work in Australian , EMEA hours. If it is US it will be taken care by a different tech.

Hello TRaj. I have been working with Tech support. The their last attempt with did not reolve issue 1. I am probably part of the investigation for issue 2 as I opened this ticket in March. Case xxxxxxx. (case number removed by admin)

Hi Mike - Thank you for your post. I'll look into the status of your case and see what can be done. We likely have a resolution for the language issues, but may need to continue to investigate the SreEula error. You'll here from the technician with further instructions.

I did see this today: 2013R2-SP2 http://www.symantec.com/business/support/index?page=content&id=TECH229076

SreEula.exe - System Error when booting 2013 R2 SRD

lmosla
Level 6
10 years ago
Hello,

It looks like you have run into the known issue described here http://www.symantec.com/docs/TECH227408

Contact Technical Support to get the hotfix that will provide the fix.

Thanks
TRaj
Level 6
10 years ago
Hi Mike ,

Both issue 1 and 2 seem to have fix for the issue

However, for issue 1 we already have a fix and for issue 2 an investigation is running and the fix may be released in SP2

I will request you to refer the article provided by Imosla and open a support ticket, ask them to escalate the ticket and you should be provided a fix.

You can also open the ticket and provide me the ticket number and I can provide you the fix for issue 1 in case you work in Australian , EMEA hours. If it is US it will be taken care by a different tech.
mikegrills
Level 3
10 years ago
Hello TRaj. I have been working with Tech support. The their last attempt with did not reolve issue 1. I am probably part of the investigation for issue 2 as I opened this ticket in March. Case xxxxxxx. (case number removed by admin)
Andreas_Horlach
Level 6
10 years ago
Hi Mike -

Thank you for your post. I'll look into the status of your case and see what can be done. We likely have a resolution for the language issues, but may need to continue to investigate the SreEula error. You'll here from the technician with further instructions.
mikegrills
Level 3
10 years ago
I did see this today:

2013R2-SP2

http://www.symantec.com/business/support/index?page=content&id=TECH229076
mikegrills
Level 3
10 years ago
Honestly I can't deal with 2013-R2-SP2 any longer. I've done everything asked by tech support for nearly 3 weeks and at some point one just has to get started on their projects. Hopefully I can downgrade to 2013 and go about my business.

I have applied patches. I have burned through a ton of DVDs trying different permutations of the recovery disk creation. I have uninstalled and re-installed the product from the ground up using the SP2 install. As a user of this product since version 8.5, I can say that 2013 R2-Sp2 is not a ready product.
zchandran
Level 3
10 years ago
Has there been any progress on this SreEula.exe error? Both my 32 bit and 64 bit recovery disks just stop with that error.
criley
Moderator
10 years ago
What version of SSR are you using the create your recovery disks? Check in Help/About for version information.

Can you provide a screenshot of the error please.
zchandran
Level 3
10 years ago
I am using the Symantec Recovery Disk Creator. SSR version is 11.1.0.53728. I am unable to create a Typical SRD - program tells me "Not Available when running in Symantec System Recovery Management Solution mode" (below). I don't know how to run it in any mode besides that.

The error when booting off the disk is below. Whenever I create an advanced disk and try it on any machine, I get that. I've tried this on two different model desktops as well as a laptop, and it's the same error.

A typical SRD should be enough for what I'm doing, but I haven't found a way to enable that option.
criley
Moderator
10 years ago
SSR version is 11.1.0.53728.

That is 2013 R2 with no service pack. I would recommend that you update to the latest service pack (SP2), then create a new SRD. Let me know if this helps.