02-11-2013 02:22 PM
Server 1 - Media Server
Server 2 - Remote Server
Anytime a backup of the remote server is run, it fails with the following error message: 0xe000fec9 - A failure occurred accessing the Writer metadata.
What I Have Done To Troubleshoot This Problem:
Assistance with this problem would be greatly appreciated. Thank you very much.
Solved! Go to Solution.
02-11-2013 04:35 PM
Hi
BE 12.5 doesn't support win2008 r2 till you install a patch for it on Media server so if you install sp4 that include the patch to support win2008 r2 ,please install sp4 and other updates using live update and then please update remote agent on win2008 r2 box to ensure it is on same level as Media server remote agent.
Please check below link which shows the hotfix number but if you install sp4 as said above then hotfix mention in link is already part of it...
http://www.symantec.com/docs/TECH76120
BE 12.5 SP4 - http://www.symantec.com/docs/TECH135716
Once done the backup should work fine
Hope that helps
Thanks
02-11-2013 04:35 PM
Hi
BE 12.5 doesn't support win2008 r2 till you install a patch for it on Media server so if you install sp4 that include the patch to support win2008 r2 ,please install sp4 and other updates using live update and then please update remote agent on win2008 r2 box to ensure it is on same level as Media server remote agent.
Please check below link which shows the hotfix number but if you install sp4 as said above then hotfix mention in link is already part of it...
http://www.symantec.com/docs/TECH76120
BE 12.5 SP4 - http://www.symantec.com/docs/TECH135716
Once done the backup should work fine
Hope that helps
Thanks
02-14-2013 09:38 AM
Hi Sameer,
Thank you for your response. I will post an update when the installation on all servers has been completed.
RaviAAG