10.X - DLO Agent will not install on Windows XP 64 bit Edition

[Mike_Egli]

We have the Veritas Backup Exec Enterprise, with the Exchange, SQL, and about a half dozen other modules. All of our users are Windows desktop/laptops and have had the DLO agent installed on them for months. A new batch of laptops we recently ordered have come in with 64 bit edition installed, and the basic DLO agent refuses to install as it recognizes that this is a different version of windows.

Could you provide me with a link to where I could go to download the 64 bit version of your DLO agent so we can get these protected ASAP?

Also, where can I download the server side agent? I expect to be getting a few Opteron servers in the next couple weeks as well.

[Mike_Egli]

Let me guess . . . . Veritas' DLO desktop agent does not support our new batch of laptops? If that's the case, could someone from Veritas please give us an ETA on DLO working on WIndows XP 64 bit edition? We have more invested in the laptops than the Veritas software if you know what I mean.

[Gauri_Ketkar]

Hi,

Refer the link given below :

http://support.veritas.com/docs/264952
How to install the Backup Exec Desktop and Laptop Option desktop agent

-Is it Windows XP pro SP2 Operating System installed on Laptops ?

-please give the exact error message.


Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



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