11d Elapsed Time Problem

[zeocomputing]

Hello, We have a problem with Backup Exec 11d for Windows Small Business Server 2003. The software backs up and verifies the data successfully. This takes approx 45 minutes. However, the software continues to run and the job 'elapsed time' is far longer than it should. It has taken up to 80 hours before ending, and usually it is user-stopped. We can't find anything to make this work. We have done everything we can do fix this, including re-installing the software, defraging the server, running the updates, etc. Any ideas Symantec?

[Ken_Putnam]

Do you have Eject on End specified in the job description?  if so the job will continue "running" until you respond to the "remove Media" prompt, unless you set up an AutoResponse.

[zeocomputing]

Yes, we have had the 'eject' feature enabled since the beginning of this process.