9.0 Reports

[Jim_Veirs]

When I try to run any reports with BackupExec 9.0 I get the following message: "Unable to run report. No further information available" I checked and and the following directories are created. \\program files\veritas\backup exec\nt\reports\saved\html
If I run a new report I get the following error:
The job failed with the following error: The Crystal Reports DLL reported an error.

Please help.

[Shyam_Sundar]

Hello,

Stop all the Backup Exec Services and then run a repair installation using the following document.

http://support.veritas.com/docs/253199

Please write to us if the issue persists.

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



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Thanks.

[Jim_Veirs]

I tried the repair with no luck. I then upgraded to 9.1 with still no luck. Receiving the same error when I try to run reports.

[Deepali_Badave]

Hello,

This error may occur if an earlier version prior to Seagate Crystal reports version 8.5 is installed on the Backup Exec Media Server or the crystal report runtime file p2soledb.dll is the incorrect version.

This error occurs when the p2soledb.dll file in the \%SYSTEMROOT%\system32 or \%SYSTEMROOT%\Crystal is not the correct file version in relationship to the version of the file located in \Program Files\Veritas\Backup Exec\NT. To resolve this issue, replace the p2soledb.dll in the \%SYSTEMROOT%\system32 or \%SYSTEMROOT%\Crystal directory with the original files installed by Backup Exec 9.x.
To replace the file with the matching version, use one of the following methods to repair this configuration:
This Crystal Reports ODBC driver (version 8.0.0.85) allows connections to be made to a ODBC data source with default registry permissions settings. Previous versions of this driver cannot connect to a ODBC data source with default registry permissions
Crystal Reports Standard does not allow for ODBC connections to SQL-type databases, however, the professional version does allow for these ODBC connections.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.