Access denied errors

[carlows]

Hello all,
We keep getting access denied errors on mailboxes when backing them up.  They seem to be at random, different mailboxes each time when we get the error.  We are using Backup Exec ver. 10d (sp4) on a Windows 2003 server backing up Exange 2003
I know the backup account has full access, as it an admin account. This is the actual error code:

Final error: 0xe0008488 - Access denied.
Final error category: Security Errors

Any ideas?

Thanks for your time

[CraigV]

Hi carlows,

Take a look at this Symantec tech article...it may shed some light on it.
They suggest creating a new user account and using that...

http://seer.entsupport.symantec.com/docs/266075.htm

Laters!

[Dev_T]

Hello,

Create a new account in AD named : symantec with following settings:
1  : Member of the Domain Admin group and Local Admin Group if Exchange is a member server
2  : Create a Mailbox for Symantec, send a test email and oprn it in OWA to activate the Mailbox.
3  : Make sure that the Mailbox is not hidden from the Global Address List.
4  : Add the account "symantec" as Exchange Server Administrator in Exchange Management Console / System Manager

Open Backup Exec, go to TOOLS--Logon Accounts and Change the Logon Account to "symantec", make sure that "system Logon Account" and "Default Logon Account" is symantec.

Now Backup OR restore exchange Information Store.

Hope this helps...

[carlows]

Thanks for the info guys.  I'll give this a shot.

[CraigV]

Hi carlows,

Any news here...?