Several of our remote agents constantly crash while doing a backup on both W2K and W2K3 servers. BE Version is 10d, agents were freshly installed from the RANT32 directory of BE Server.
Server and agents communicate through LAN without any firewall in between. The only thing all of the "problem" servers have in common is that they are not members of the Windows domain where BE server is placed but belong to a different workgroup.
Remote agent (BERemote.exe 10.1.5629.0):
Event log, ID 4097 Dr Watson: Exception c0000005 at address 00D2EBE6.
--> BERemote service crashes and stops
Backup log contains:
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors
For additional information regarding this error refer to link V-79-57344-65072
Error description:
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
AOFO: Initialization failure on: "\\SERVERNAME\Shadow?Copy?Components". Advanced Open File Option used: No.
The network connection failed during the snapshot. Check the network, and then run the job again.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
This happens on three of our servers repeatedly. Sometimes right at the beginning of the backup, sometimes somewhere in the middle, so it's not possible to reliably reproduce the exact position in backup where this occurs.
Any help is greatly appreciated.
Thanks
Tom