All tapes reported as "Cleaning Media" on single drive library

[480811246]

Hello,
I am running a Windows 2000 Advance Server with BE9.1 on it and I have BE configured to use it's drivers for a DELL LTO 128T 20 slot library with a SINGLE tape drive (Dell 110T). I've attempted to switch out my tapes (routine) and when I attempted to label, inventory, etc the new set of data tapes they're all being reported as cleaning media. I've been through a few forums and I can not find a fix which works. The BE Library PDF reports that when this happens it's because of a cabling issue when you have more than one tape drive. However, again, I have a single tape drive in this library so I do not understand where this issue is arising from. Anybody else found a solution to this problem.

[480811246]

A lot of people have had this problem. It seems to stem from incorrectly ordered SCSI ID's to bad drivers to god knows what. I'm not sure how I am supposed to relabel my SCSI ID's anyone have advice on that? I notice that the tape drive is SCSI ID 1 and the Library starts at 0 do I have to change the SCSI ID's through Windows 2000 or through the SCSI controller when rebooting?

Thanks for your help.

[tejashree_Bhate]

Hello,

Every hardware has a different method of changing SCSI ID so you need to contact your hardware manufacturer for that.
Also please refer to the following technote
(title) How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0

http://support.veritas.com/docs/255501

In case of event ids 7,9 refer to the following technote

(title) How to resolve SCSI bus timeouts

http://support.veritas.com/docs/191158

How to Troubleshoot Event 9 and Event 11 Error Messages

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154690

You would have toprobably replace the drive and update firmware as the issue is of cleaning media.

NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.