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Veritas.com
Support

Arrêts inexpliqués des services Backup Exec 2010 R2

Lilie238
Level 3

‎04-19-2011 07:26 AM

Bonjour,

 

Nous avons rencontré plusieurs arrêts brutaux des services Backup Exec 2010 R2 depuis ces derniers mois à intervalles régulières ( 1 mois et 2 jours), sur toutes les installations de nos clients (5 installations), de façon simultanée :

-          Le 12 Avril 2011

-          Le 10 Mars 2011

-          Le 8 Février 2011

 

L’heure à laquelle se sont produits ces arrêts de service sont similaires, dans un intervalle de 30 min. Les installations sont à base de Windows 2008 R2 standard et SBS. Aucune mise à jour Windows, ni live update, ne correspond à cet horaire ou date.

Actuellement nous avons suspendu le live update.

 

Avez-vous une solution à nous apporter pour résoudre ce problème récurant ?

 

Voici les événements observés. (SE : Windows 2008 Server)

 

-

System

 

 

  

-

Provider

 

     

[ Name]

BEDBG

 

 

   

-

EventID

257

 

     

[ Qualifiers]

24578

 

 

   
 

Level

4

 

   
 

Task

1

 

   
 

Keywords

0x80000000000000

 

   

-

TimeCreated

 

     

[ SystemTime]

2011-04-12T17:22:15.000Z

 

 

   
 

EventRecordID

167911

 

   
 

Channel

Application

 

 

    
 

Security

 

-

EventData
         

 

     

C:\Program Files\Symantec\Backup Exec\BEDBG\beserver.exe_4448_0.dmp

 

______________________________________________________________________

-

System

 

   

-

Provider

 

     

[ Name]

Application Error

 

 

   

-

EventID

1000

 

     

[ Qualifiers]

0

 

 

   
 

Level

2

 

   
 

Task

100

 

   
 

Keywords

0x80000000000000

 

   

-

TimeCreated

 

     

[ SystemTime]

2011-04-12T17:22:15.000Z

 

 

   
 

EventRecordID

167912

 

   
 

Channel

Application

 

 

    
 

Security

 

-

EventData
         

 

     

beserver.exe

 

     

13.0.2896.129

 

     

4cb37244

 

     

bemsdk.dll

 

     

13.0.2896.108

 

     

4b84a0d7

 

     

c0000005

 

     

00000000000e9d8b 

 

 

Cordialement.

0 Kudos
11 REPLIES 11

herve_lequippe
Level 4
Employee

‎04-20-2011 06:16 AM

Nous avons en effet observé ce phénomène chez certains clients en France uniquement. Pour l'instant nous avons du mal a reproduire ce prpoblème qui ne semble pas spécifique à la version 2010

 

Pourriez vous ouvrir un incident au support (le lien est dans la page principale de BE puis effectuer un VxGather et l'envoyer sur le case.

Voici le processus :

 

http://www.symantec.com/business/support/index?page=content&id=TECH70884&actp=search&viewlocale=en_U...

http://www.symantec.com/business/support/index?page=content&id=TECH87254

Ne pas oublier de cocher la case pour inclure le Dump du serveur

 

Merci de poster le numéro d'incident ici

0 Kudos

Lilie238
Level 3

‎05-03-2011 06:33 AM

Merci pour votre réponse.

Donc ca fait depuis le debut d'après midi que j'essaye de joindre le support france (01 55 69 50 70) et la seul chose que j'obtient est le tuuut...... tuuuut......etc ??????? frown

Donc voici ce que m'a fournie le VxGather.

Symantec Log Gathering Utility
Copyright 2005 Symantec Corporation.  All rights reserved.

======================================================================

Case number: 1682-2706-9493
Date/time: 05-03-2011,11:34:58
Computer name: SRVxxxxxxx

User notes:
----start----
VxGather Configuration File 1.2.4

Please leave the Backup Exec Base Logs selected.  Then select any additional agents that are involved in the troubleshooting process.


-----end-----



======================================================================


======== Processing VXGATHER_EXEDIR
05-03-2011,11:34:58 : VXGATHER_EXEDIR = C:\Program Files\Symantec\Backup Exec

======== Processing VXGATHER_WORKINGDIR
05-03-2011,11:34:58 : VXGATHER_WORKINGDIR = C:\Program Files\Symantec\Backup Exec

======== Processing VXGATHER_OUTPUTDIR
05-03-2011,11:34:58 : VXGATHER_OUTPUTDIR = C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV

======== Processing VXGATHER_LOGFILE
05-03-2011,11:34:58 : VXGATHER_LOGFILE = C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\VxGather.log

======== Processing SystemRoot
05-03-2011,11:34:58 : SystemRoot = C:\Windows

======== Processing SystemDir
05-03-2011,11:34:58 : SystemDir = C:\Windows\system32

======== Processing BEInstDir
05-03-2011,11:34:58 : BEInstDir = C:\Program Files\Symantec\Backup Exec

======== Processing CPSInstDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec CPS\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : CPSInstDir = <CPSInstDir NOT FOUND>

======== Processing BEDataDir
05-03-2011,11:34:58 : BEDataDir = C:\Program Files\Symantec\Backup Exec\Data

======== Processing BECatalogDir
05-03-2011,11:34:58 : BECatalogDir = C:\Program Files\Symantec\Backup Exec\Catalogs

======== Processing BELogFileRoot
05-03-2011,11:34:58 : BELogFileRoot = BEX

======== Processing BEDebugDir
05-03-2011,11:34:58 : BEDebugDir = C:\Program Files\Symantec\Backup Exec\logs

======== Processing BEServerSigLogger
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\SigLogger\beserver.exe\LogFilePath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\SigLogger\beserver.exe\LogFilePath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : BEServerSigLogger = <BEServerSigLogger NOT FOUND>

======== Processing BkupExecSigLogger
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\SigLogger\BkupExec.exe\LogFilePath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\SigLogger\BkupExec.exe\LogFilePath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : BkupExecSigLogger = <BkupExecSigLogger NOT FOUND>

======== Processing DrWatsonDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DrWatson\LogFilePath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : DrWatsonDir = <DrWatsonDir NOT FOUND>

======== Processing CrashDumpFile
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DrWatson\CrashDumpFile". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : CrashDumpFile = <CrashDumpFile NOT FOUND>

======== Processing liveupdatedir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedUsage\LiveUpdate". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : liveupdatedir = <liveupdatedir NOT FOUND>

======== Processing CommonDocumentsDir
05-03-2011,11:34:58 : CommonDocumentsDir = C:\Users\Public\Documents

======== Processing CommonAppDataDir
05-03-2011,11:34:58 : CommonAppDataDir = C:\ProgramData

======== Processing MyDocumentsDir
05-03-2011,11:34:58 : MyDocumentsDir = C:\Users\Administrateur.DP\Documents

======== Processing LocalAppDataDir
05-03-2011,11:34:58 : LocalAppDataDir = C:\Users\Administrateur.DP\AppData\Local

======== Processing LocalAppDataDir
05-03-2011,11:34:58 : LocalAppDataDir = C:\Users\Administrateur.DP\AppData\Local

======== Processing TcpipDatabaseDir
05-03-2011,11:34:58 : TcpipDatabaseDir = C:\Windows\System32\drivers\etc

======== Processing EVInstDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Install\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : EVInstDir = <EVInstDir NOT FOUND>

======== Processing CAInstallDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Compliance Accelerator\Install\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Compliance Accelerator\Install\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : CAInstallDir = <CAInstallDir NOT FOUND>

======== Processing DAInstallDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Discovery Accelerator\Install\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Discovery Accelerator\Install\InstallPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : DAInstallDir = <DAInstallDir NOT FOUND>

======== Processing BEDIAG_RelativeOutput
05-03-2011,11:34:58 : BEDIAG_RelativeOutput = BEDIAG Files

======== Processing BEDIAG_FullOutput
05-03-2011,11:34:58 : BEDIAG_FullOutput = C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\BEDIAG Files

======== Processing Misc_OS_Logs_Path
05-03-2011,11:34:58 : Misc_OS_Logs_Path = C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\%Misc_OS_Logs%

======== Processing PerfMonLogDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SysmonLog\DefaultLogFileFolder". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : PerfMonLogDir = <PerfMonLogDir NOT FOUND>

======== Processing BEDBInstance
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\BEDatabase\Server Database Instance Name". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\BEDatabase\Server Database Instance Name". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Using default value: BKUPEXEC
05-03-2011,11:34:58 : BEDBInstance = BKUPEXEC

======== Processing DBInstanceInstallDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\%BEDBInstance%\Setup\SQLPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\%BEDBInstance%\Setup\SQLDataRoot". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\Setup\SQLDataRoot". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : DBInstanceInstallDir = <DBInstanceInstallDir NOT FOUND>

======== Processing StorageDir
05-03-2011,11:34:58 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PureDisk\Agent\EtcPath". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:34:58 : StorageDir = <StorageDir NOT FOUND>

======== Processing SQLLogsDir
05-03-2011,11:34:58 : SQLLogsDir = <DBInstanceInstallDir NOT FOUND>\LOG

======== Processing BEInstLogsDir
05-03-2011,11:34:58 : BEInstLogsDir = C:\ProgramData\Symantec\Backup Exec\Logs

======== Processing EventLogs
05-03-2011,11:34:58 : EventLogs = Event Logs

======== Processing EventLogsText
05-03-2011,11:34:58 : EventLogsText = Event Logs (text format)

======== Processing ExchangeAgent
05-03-2011,11:34:58 : ExchangeAgent = Backup Exec Exchange Agent Logs

======== Processing InstallLogs
05-03-2011,11:34:58 : InstallLogs = Backup Exec Installation Logs

======== Processing ServiceCrashes
05-03-2011,11:34:58 : ServiceCrashes = Backup Exec Crash Logs

======== Processing BackupLogs
05-03-2011,11:34:58 : BackupLogs = Backup Exec Base Logs

======== Processing SQLLogs
05-03-2011,11:34:58 : SQLLogs = Backup Exec SQL Logs

======== Processing SPPSLogs
05-03-2011,11:34:58 : SPPSLogs = Backup Exec SharePoint Logs

======== Processing ADLogs
05-03-2011,11:34:58 : ADLogs = Backup Exec Active Directory Logs

======== Processing AOLogs
05-03-2011,11:34:58 : AOLogs = Backup Exec Archive Option Logs

======== Processing OracleSAPLogs
05-03-2011,11:34:58 : OracleSAPLogs = Backup Exec Oracle-SAP Logs

======== Processing DB2Logs
05-03-2011,11:34:58 : DB2Logs = Backup Exec DB2 Logs

======== Processing NDMPLogs
05-03-2011,11:34:58 : NDMPLogs = Backup Exec NDMP Logs

======== Processing LotusLogs
05-03-2011,11:34:58 : LotusLogs = Backup Exec Lotus Notes Logs

======== Processing IDRLogs
05-03-2011,11:34:58 : IDRLogs = Backup Exec IDR Logs

======== Processing HardwareLogs
05-03-2011,11:34:58 : HardwareLogs = Backup Exec Hardware Logs

======== Processing DLOLogs
05-03-2011,11:34:58 : DLOLogs = Backup Exec DLO Logs

======== Processing CPSLogs
05-03-2011,11:34:58 : CPSLogs = Backup Exec CPS Logs

======== Processing CASOLogs
05-03-2011,11:34:58 : CASOLogs = Backup Exec CASO Logs

======== Processing AOFOLogs
05-03-2011,11:34:58 : AOFOLogs = Backup Exec AOFO Logs

======== Processing ADBOLogs
05-03-2011,11:34:58 : ADBOLogs = Backup Exec ADBO Logs

======== Processing EVLogs
05-03-2011,11:34:58 : EVLogs = Backup Exec Enterprise Vault Logs

======== Processing ClusterLogs
05-03-2011,11:34:58 : ClusterLogs = Backup Exec Cluster Logs

======== Processing VMwareLogs
05-03-2011,11:34:58 : VMwareLogs = Backup Exec VMware Agent logs

======== Processing VServerLogs
05-03-2011,11:34:58 : VServerLogs = Backup Exec Microsoft Virtual Server Agent logs

======== Processing PDDEOSTLogs
05-03-2011,11:34:58 : PDDEOSTLogs = Backup Exec Deduplication and OST logs

======== Processing BERetInstLogsDir
05-03-2011,11:34:58 : BERetInstLogsDir = C:\ProgramData\Symantec\Backup Exec Retrieve\Logs

======== Processing BERetLogsDir
05-03-2011,11:34:58 : BERetLogsDir = C:\ProgramData\Symantec\BERetrieve

======== Processing BERetLogs
05-03-2011,11:34:58 : BERetLogs = Backup Exec Retrieve Logs

======== Processing Config File
05-03-2011,11:34:58 : File copied successfully: C:\Program Files\Symantec\Backup Exec\VxGather.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\\VxGather.xml

======== Processing BEDIAG.EXE (Standard Configuration Information)
05-03-2011,11:34:58 : Directory %BackupLogs%\%BEDIAG_RelativeOutput% created
05-03-2011,11:34:58 : Launching executable: "C:\Program Files\Symantec\Backup Exec\BEDIAG.EXE" "/o:C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\BEDIAG Files\bediag.txt" SRV
05-03-2011,11:35:47 : Console output:
----start----


Symantec Backup Exec 2010 Diagnostics

Copyright 2009 Symantec Corporation.  All rights reserved.



Appending output to C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\BEDIAG Files\bediag.txt

Currently processing \\SRV



Done


-----end-----
05-03-2011,11:35:47 : Launch successful. Exit code: 0

======== Processing BEDIAG.EXE (Detailed SCSI Information)
05-03-2011,11:35:47 : Directory %BackupLogs%\%BEDIAG_RelativeOutput% created
05-03-2011,11:35:47 : Launching executable: "C:\Program Files\Symantec\Backup Exec\BEDIAG.EXE" /scsi "/o:C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\BEDIAG Files\DetailedSCSI.txt" SRV
05-03-2011,11:35:48 : Console output:
----start----


Symantec Backup Exec 2010 Diagnostics

Copyright 2009 Symantec Corporation.  All rights reserved.



Appending output to C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\BEDIAG Files\DetailedSCSI.txt

Currently processing \\SRV



Done


-----end-----
05-03-2011,11:35:48 : Launch successful. Exit code: 0

======== Processing Application Event Log
05-03-2011,11:35:48 : Application event log backed up: C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Event Logs (evt format)\Application.evt

======== Processing System Event Log
05-03-2011,11:35:49 : System event log backed up: C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Event Logs (evt format)\System.evt

======== Processing BE Debug Directory
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\adamm.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\adamm.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\B2D.BKU --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\B2D.BKU
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\B2D.CFG --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\B2D.CFG
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\CatError.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\CatError.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\dbrecover.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\dbrecover.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-01-18.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-01-18.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-01-20.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-01-20.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-02.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-02.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-03.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-03.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-09.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-09.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-10.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-10.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-11.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-11.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-15.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-15.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-02-25.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-02-25.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-03-11.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-03-11.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-03-12.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-03-12.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-03-15.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-03-15.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-03-24.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-03-24.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\Management-2011-04-13.log --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\Management-2011-04-13.log
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\TILDBG.TXT --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\TILDBG.TXT
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{4969D978-BE47-48B0-B100-F328F07AC1E0} - BITS Writer.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{4969D978-BE47-48B0-B100-F328F07AC1E0} - BITS Writer.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{4DC3BDD4-AB48-4D07-ADB0-3BEE2926FD7F} - Shadow Copy Optimization Writer.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{4DC3BDD4-AB48-4D07-ADB0-3BEE2926FD7F} - Shadow Copy Optimization Writer.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{542DA469-D3E1-473C-9F4F-7847F01FC64F} - COM+ REGDB Writer.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{542DA469-D3E1-473C-9F4F-7847F01FC64F} - COM+ REGDB Writer.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A} - SqlServerWriter.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A} - SqlServerWriter.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{A6AD56C2-B509-4E6C-BB19-49D8F43532F0} - WMI Writer.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{A6AD56C2-B509-4E6C-BB19-49D8F43532F0} - WMI Writer.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{AFBAB4A2-367D-4D15-A586-71DBB18F8485} - Registry Writer.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{AFBAB4A2-367D-4D15-A586-71DBB18F8485} - Registry Writer.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\logs\{BE000CBE-11FE-4426-9C58-531AA6355FC4} - ASR Writer.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Engine-server Logs\{BE000CBE-11FE-4426-9C58-531AA6355FC4} - ASR Writer.xml

======== Processing Backup Exec Job Logs (Last 5 Days)
05-03-2011,11:35:50 : Copying files modified in the last 5 day(s)
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00270.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00270.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00271.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00271.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00272.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00272.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00273.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00273.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00274.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00274.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00275.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00275.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00276.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00276.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00277.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00277.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00278.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00278.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00279.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00279.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00280.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00280.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00281.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00281.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00282.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00282.xml
05-03-2011,11:35:50 : File copied successfully: C:\Program Files\Symantec\Backup Exec\Data\BEX_SRV_00283.xml --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Job Logs\BEX_SRV_00283.xml

======== Processing TCP/IP Configuration Information
05-03-2011,11:35:50 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:50 : Launching executable: "C:\Windows\system32\cmd.exe" /C ipconfig /all > "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\ipconfig.txt"
05-03-2011,11:35:51 : Launch successful. Exit code: 0

======== Processing NetStat
05-03-2011,11:35:51 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:51 : Launching executable: "C:\Windows\system32\cmd.exe" /C netstat -a -b -n > "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\Netstat.txt"
05-03-2011,11:35:51 : Launch successful. Exit code: 0

======== Processing HOSTS File
05-03-2011,11:35:51 : File copied successfully: C:\Windows\System32\drivers\etc\hosts --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\hosts

======== Processing LMHOSTS File
05-03-2011,11:35:51 : Failed to copy "C:\Windows\System32\drivers\etc\LMHOSTS". Le fichier spécifié est introuvable. Error 2

======== Processing SERVICES File
05-03-2011,11:35:51 : File copied successfully: C:\Windows\System32\drivers\etc\services --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\services

======== Processing VSS Status
05-03-2011,11:35:51 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:51 : Launching executable: "C:\Windows\system32\cmd.exe" /C vssadmin list writers > "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\vssres.txt"
05-03-2011,11:35:55 : Launch successful. Exit code: 0

======== Processing VSSADMIN Writer Information
05-03-2011,11:35:55 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:55 : Launching executable: "C:\Windows\system32\cmd.exe" /C VSSADMIN LIST WRITERS >> "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\vssres.txt"
05-03-2011,11:35:58 : Launch successful. Exit code: 0

======== Processing VSSADMIN Shadow Copy Information
05-03-2011,11:35:58 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:58 : Launching executable: "C:\Windows\system32\cmd.exe" /C VSSADMIN LIST SHADOWS >> "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\vssres.txt"
05-03-2011,11:35:59 : Launch successful. Exit code: 1

======== Processing VSSADMIN Shadow Storage Information
05-03-2011,11:35:59 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:59 : Launching executable: "C:\Windows\system32\cmd.exe" /C VSSADMIN LIST SHADOWSTORAGE >> "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\vssres.txt"
05-03-2011,11:35:59 : Launch successful. Exit code: 1

======== Processing VSSADMIN Providers Information
05-03-2011,11:35:59 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:35:59 : Launching executable: "C:\Windows\system32\cmd.exe" /C VSSADMIN LIST PROVIDERS >> "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\vssres.txt"
05-03-2011,11:36:00 : Launch successful. Exit code: 0

======== Processing System Information
05-03-2011,11:36:00 : Directory %BackupLogs%\Misc OS Files created
05-03-2011,11:36:00 : Launching executable: "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" /nfo "C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Base Logs\Misc OS Files\SRV.nfo"
05-03-2011,11:37:55 : Launch successful. Exit code: 0

======== Processing Dr. Watson Log
05-03-2011,11:37:55 : Failed to copy "<DrWatsonDir NOT FOUND>\drwtsn32.log". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Windows\drwtsn32.log". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Users\Public\Documents\DrWatson\drwtsn32.log". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\ProgramData\Microsoft\Dr Watson\drwtsn32.log". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Users\Administrateur.DP\Documents\DrWatson\drwtsn32.log". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Users\Administrateur.DP\AppData\Local\Microsoft\Dr Watson\drwtsn32.log". Le fichier spécifié est introuvable. Error 2

======== Processing Crash Dump
05-03-2011,11:37:55 : Failed to copy "<CrashDumpFile NOT FOUND>". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Windows\user.dmp". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Users\Public\Documents\DrWatson\user.dmp". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\ProgramData\Microsoft\Dr Watson\user.dmp". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Users\Administrateur.DP\Documents\DrWatson\user.dmp". Le fichier spécifié est introuvable. Error 2
05-03-2011,11:37:55 : Failed to copy "C:\Users\Administrateur.DP\AppData\Local\Microsoft\Dr Watson\user.dmp". Le fichier spécifié est introuvable. Error 2

======== Processing bedbg
05-03-2011,11:37:55 : File copied successfully: C:\Program Files\Symantec\Backup Exec\BEDBG\beserver.exe_3540_0.dmp --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Crash Logs\BEDBG Crash Dumps\beserver.exe_3540_0.dmp
05-03-2011,11:37:56 : File copied successfully: C:\Program Files\Symantec\Backup Exec\BEDBG\beserver.exe_4784_0.dmp --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Crash Logs\BEDBG Crash Dumps\beserver.exe_4784_0.dmp
05-03-2011,11:37:56 : File copied successfully: C:\Program Files\Symantec\Backup Exec\BEDBG\beserver.exe_5576_0.dmp --> C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\Backup Exec Crash Logs\BEDBG Crash Dumps\beserver.exe_5576_0.dmp

05-03-2011,11:37:56 : Gather complete!
05-03-2011,11:37:56 : Compressing output to C:\Users\ADMINI~1.DP-\AppData\Local\Temp\1\1682-2706-9493_SRV\1682-2706-9493_SRV.cab

0 Kudos

Lilie238
Level 3

‎05-03-2011 06:52 AM

J'ai reussi à avoir le support donc le numéro de dossier est le 414-630-106.

Voila.

0 Kudos

StephB
Level 2

‎05-12-2011 01:54 AM

Bonjour

Je rencontre le même soucis que vous chez la majorité de nos clients quelle que soit la version de Backup Exec (12, 12.5, 2010R2 SP1) et de windows (2003, SBS 2003, 2008, SBS 2011).

Encore d'ailleurs ce 10/05 vers 19h30.

Avez-vous eu des réponses du support ?

Stéphane

0 Kudos

herve_lequippe
Level 4
Employee

‎05-12-2011 05:27 AM

Bonjour à tous.

 

Nous avons identifié hier soir le problème qui venait d'une faute d'ortographe dans un des fichiers Resource file en Francais (un S à la place d'un D à un endroit critique). Nous travaillons à la création d'un Hotfix pour ceci. Comme ce problème touche plusieurs versions de BE, il faut que nous trouvions le moyen le plus efficace et le moins intrusif pour ce patch.

Je posterai une mise a jour des que j'aurais plus d'informations.

0 Kudos

Fonznip
Level 2

‎06-06-2011 03:45 AM

Je suis également confronté aux problèmes de plantage BE dus à des erreurs d'horodatages.

J'attends avec impatience le hotfix.

 

 

0 Kudos

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎06-06-2011 05:43 AM

http://www.symantec.com/docs/TECH159908

0 Kudos

Fonznip
Level 2

‎06-09-2011 12:28 AM

un nouveaux plantage, (erreur d'horodatage sur beserver.exe - bemsdk.dll)  à la même heure/minute/seconde, sur deux servers média Backup Exec différents (un 12.5 x64 et un 2010 R2 x64).

Je vais donc tester le hotfix pour le 12.5.

Ce hotfix est-il en prévision pour le 2010R2 ?

0 Kudos

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎06-09-2011 01:47 AM

Sorry my French is not good enough to answer in your language.

Backup Exec 2010 R3 uses the same license as 2010 and 2010 R2 as such we have made a decision that most hotfixes (going forwards) that are appplicable to Backup Exec 2010 will only be developed/tested against the R3 version. As such we will not be releasing a patch for this issue against the 2010 and 2010 R2 versions. BackuP Exec 2010 R3 can be downloaded from the trialware links located at http://www.backupexec.com.

Backup Exec 12.5 is not a free upgrade to any of the 2010 versions as such we made a descision to provide a fix for 12.5 customers.

Older versions of Backup Exec are no longer supported for code level change (except in exceptional circumstances) hence no patches for any version older than 12.5.

If you have a crash that is not fixed by the hotfixes mentioned then I suggest you log a formal support case for us to investigate.

 

 

 

 

0 Kudos

StephB
Level 2

‎06-14-2011 03:24 AM

Dear Colin

It's a good news that you identified the problem and publish an hotfix.

But BE 2010 R3 is not simply a hotfix for an R2 release. it implies to download 6Gb iso file and need physical acces to server for applying upgrade which also need a long time.

How does Symantec help us to be paid by our client to go on Site and apply your new version ?

I have this problem with all my client using your product (10 and more) and so i need to go on site for half a day on each. so i need more than a week to update all my client. This is very difficult just to have a product that work the way it should.

regards.

Stephane

0 Kudos

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎06-14-2011 04:52 AM

Hello Stephane

I will pass your comment on, however this practice of not providing Hotfixes when a complete update uses the old license has been in place through multiple versions of Backup Exec it is not a new concept and is unlikely to change.

0 Kudos