BE 10.0 and Windows XP (SP2)

[Bob_2]

I am having great problems backing up my WXPSP2 machines using the Remote Agent. I have read and followed instructions on white papers regarding installation and configuration but still i cannot lon onto the XP machine. If anyone can offer any suggestions I would greatly appreciate it.

Thanks

[Aalok_Pathak_2]

What exact error are you faing? Please describe the same. Ensure that RAWS on suspected remote system is running with "LSA" (Local System Account).

[Bob_2]

When I try to connect to the PC using the agent the message I get is: Logon account "System Logon Account" failed to access "". The directory or file was not found, or could not be accessed.

I have followed the instructions on both technical documents 258982 and 275489. Despite these attemps, I am still getting the error. I can back up machines running W2K and XP (SP1) without difficulty.

Thanks for your attention and plese let me know if I can offer more information about this incident.

[Michael_McKenne]

SP2 turns on all sorts of security garbage that blocks remote login. Disable the firewall or add the ports that the remote agent uses to allow access.

[Bob_2]

Tried both scenarios and still no connection.

Thanks

[123456]

Check the following link to see if it helps:
http://seer.support.veritas.com/docs/244303.htm

[Shilpa_pawar_2]

Hi,

Please refer these Technotes:

To enable Backup Exec to protect computers running Microsoft Windows XP , the Windows XP computer must have the guest-level share access (ForceGuest) disabled.

http://support.veritas.com/docs/241419

Also check technote:

http://support.veritas.com/docs/270126


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NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.