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BE 11d remote agent installation on 64bit OS

tehmer
Level 3

HI,

 

can someone help me here urgently as we have BE 11d installed on main domain controller and i am trying to install the remote agent in exchange 2007 server built on windows 2003 and not able to install the agent on it as it always gives the error incompatible agent. I tried to copy the RAWSX64, RAWSIA64 or RAW32 folders but no one works can someone help me what should i have to do if I try to install it using the wizard it doesn't install as well saying "10-19-2007,15:17:50 : Agent Installation Failed 

10-19-2007,15:17:50 : ERROR: Installation failed with error 2. "

 

 

10-22-2007,11:22:00 : V-225-63: This installation package is not supported by the 64-bit processor type. Contact your product vendor. ***To search for information about this error, click here
10-22-2007,11:22:00 : Success unloading BEINSTDLGS.DLL.
10-22-2007,11:22:00 : CLEANUP: Install has removed the following files from: C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}
10-22-2007,11:22:00 : Removed files:
10-22-2007,11:22:00 : ERROR: Installation failed with error 1603. 

 

I tried everything but nothing seems to be working but i dont know how before it has the old installation by mistake I have deleted it and now i am in trouble.

1 ACCEPTED SOLUTION

Accepted Solutions

SaurabhK
Level 4
Employee

Tehmer: Try the following...

Follow the below TN

http://www.symantec.com/docs/TECH8798

And ensure that there are no remnants, clean your system of the remote agent completely.

Now, disable any Anti-Virus

If you are accessing the server via RDP, connect using console mode, i.e "mstsc /console"

Login as local admin on the server.

COPY THE RAWSx64 from the media server to the desktop of this server

Run SETUPAA.CMD from the folder, wait for the command line to flash and dissapear, check if "Backup Exec Remote Agent" as a service is installed and running.

IF this still does not work, try to download an x64 small application and attempt installation to rule out any MSI or Windows Installer related issues.

Check the application log, event viewer for corresponding alerts.
 

View solution in original post

15 REPLIES 15

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi there,

 

First thing's first...BE 11d is supported as a RAWS installation on Windows Server 2003 x64. Always check the Software Compatibility List for a specific version to confirm this.

Have you tried a push-install via a selection list?

Also, what version is your OS? x32 or x64?

RahulG
Level 6
Employee

Please refer to the following document.

 

http://www.symantec.com/docs/TECH48432

Also ensure that you are at BE 11d 7170 by going to HELP > ABOUT SYMANTEC BACKUP EXEC

Try a push install from the media server to the exchange server.
 

tehmer
Level 3

I am using windows server 2003 R2

Standard 064 Edition , SP2

I tried installing it from the selection list as well and from the wizard as well from the options and trying manually copying the folder and tried to ran the file or also from the command prompt but nothing works.

 

RahulG
Level 6
Employee

Is this an ITANIUM PROCESSOR?

tehmer
Level 3

These are the agent folder list on my server. I tired all but nothing works but I am wondering how it previously working.

Please see the attached picture for the available agent folders.

RahulG
Level 6
Employee

Please give me details on your CPU configuration, type, make and model, processor details as well. attach the BKUPINST.HTM from the exchange server as well.

tehmer
Level 3

ok I have attached the files for your kind consideration. Its not allowing me to upload .mht file so I am pasting it here.

 

 

 

 

---------------------------

 

 

Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,09:55:20 : C:\VxPushRA\RAWSx64\setup.exe
12-30-2010,09:55:20 : CSetupApp::LoadSetupXML
12-30-2010,09:55:20 : CSetupApp::ScanXML
12-30-2010,09:55:20 : C:\VxPushRA\RAWSx64\Bin\Setup.xml
12-30-2010,09:55:20 : MSI File Name =
12-30-2010,09:55:20 : MSI Version = 3.1
12-30-2010,09:55:20 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,09:55:20 : System Central Processor = 64
12-30-2010,09:55:20 : Product Type = SETUP_RAWSX64
12-30-2010,09:55:20 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,09:55:20 : Current Installing GUID ={AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,09:55:20 : Product Version = 11.0
12-30-2010,09:55:20 : CSetupSupport::IsValidMSIPackage
12-30-2010,09:55:20 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,09:55:20 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,09:55:20 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,09:55:20 : Equal PID
12-30-2010,09:55:20 : CSetupAgents::InstallRAWS64Silent
12-30-2010,09:55:20 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,09:55:20 : The RAWS installing image version 11.0.7170
12-30-2010,09:55:20 : The RAWS installing PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,09:55:20 : The RAWS64 target Image version 11.0.7170, PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,09:55:20 : CSetupSupport::CompareVersionOnImages
12-30-2010,09:55:20 : Installing Version 11.0.7170; (Major=11, Minor=0, Build=7170) = Target Version 11.0.7170; (Major=11, Minor=0, Build=7170)
12-30-2010,09:55:20 : CSetupAgents::IsAOFOExist
12-30-2010,09:55:20 : Another version (11.0.7170) of this product is already installed. Installation run maintenance mode.
12-30-2010,09:55:20 : Install apply patch.
12-30-2010,09:55:20 : Start installing Agent...
12-30-2010,09:55:20 : CSetupApp::GetRAWSHostnameListCommandLine
12-30-2010,09:55:20 : /AOFOX64: -s /ADVRT:WINSRVDC01;
12-30-2010,09:55:20 : CSetupApp::ApplyLangTransform
12-30-2010,09:55:20 : Command Line = INSTALLLEVEL=200 ADDLOCAL=RANT64 REBOOT=ReallySuppress EXE_ENVOKED=1 ALLUSERS=1 ENABLEADVRT=1 RAWSADVRTISENAMELIST="WINSRVDC01;" TRANSFORMS="C:\VxPushRA\RAWSx64\1033.MST"
12-30-2010,09:55:20 : 1: 0 2: Symantec Backup Exec Remote Agent for Windows Systems.msi 3: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13} 4: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}; 5: 0 6: 1 7: 1 8: 0
12-30-2010,09:55:20 : The installation source for this product is not available on server 'WINSRVEX01'. Verify that the source exists and that you can access it.
12-30-2010,09:55:20 : ERROR: Installation failed with error 1603.









Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,10:26:39 : C:\VxPushRA\RAWSx64\setup.exe
12-30-2010,10:26:39 : CSetupApp::LoadSetupXML
12-30-2010,10:26:39 : CSetupApp::ScanXML
12-30-2010,10:26:39 : C:\VxPushRA\RAWSx64\Bin\Setup.xml
12-30-2010,10:26:39 : MSI File Name =
12-30-2010,10:26:39 : MSI Version = 3.1
12-30-2010,10:26:39 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:26:39 : System Central Processor = 64
12-30-2010,10:26:39 : Product Type = SETUP_RAWSX64
12-30-2010,10:26:39 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,10:26:39 : Current Installing GUID ={AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:39 : Product Version = 11.0
12-30-2010,10:26:39 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:26:39 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:26:39 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:39 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:39 : Equal PID
12-30-2010,10:26:39 : CSetupAgents::InstallRAWS64Silent
12-30-2010,10:26:39 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:26:39 : The RAWS installing image version 11.0.7170
12-30-2010,10:26:39 : The RAWS installing PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:39 : The RAWS64 target Image version 11.0.7170, PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:39 : CSetupSupport::CompareVersionOnImages
12-30-2010,10:26:39 : Installing Version 11.0.7170; (Major=11, Minor=0, Build=7170) = Target Version 11.0.7170; (Major=11, Minor=0, Build=7170)
12-30-2010,10:26:39 : CSetupAgents::IsAOFOExist
12-30-2010,10:26:39 : Another version (11.0.7170) of this product is already installed. Installation run maintenance mode.
12-30-2010,10:26:39 : Install apply patch.
12-30-2010,10:26:39 : Start installing Agent...
12-30-2010,10:26:39 : CSetupApp::GetRAWSHostnameListCommandLine
12-30-2010,10:26:39 : /AOFOX64: -s
12-30-2010,10:26:39 : No /ADVRT: switch find
12-30-2010,10:26:39 : CSetupApp::ApplyLangTransform
12-30-2010,10:26:39 : Command Line = INSTALLLEVEL=200 ADDLOCAL=RANT64 REBOOT=ReallySuppress EXE_ENVOKED=1 ALLUSERS=1 ENABLEADVRT=1 TRANSFORMS="C:\VxPushRA\RAWSx64\1033.MST"
12-30-2010,10:26:39 : 1: 0 2: Symantec Backup Exec Remote Agent for Windows Systems.msi 3: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13} 4: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}; 5: 0 6: 1 7: 1 8: 0
12-30-2010,10:26:39 : The installation source for this product is not available on server 'WINSRVEX01'. Verify that the source exists and that you can access it.
12-30-2010,10:26:39 : ERROR: Installation failed with error 1603.









Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,10:26:54 : C:\VxPushRA\RAWSx64\setup.exe
12-30-2010,10:26:54 : CSetupApp::LoadSetupXML
12-30-2010,10:26:54 : CSetupApp::ScanXML
12-30-2010,10:26:54 : C:\VxPushRA\RAWSx64\Bin\Setup.xml
12-30-2010,10:26:54 : MSI File Name =
12-30-2010,10:26:54 : MSI Version = 3.1
12-30-2010,10:26:54 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:26:54 : System Central Processor = 64
12-30-2010,10:26:54 : Product Type = SETUP_RAWSX64
12-30-2010,10:26:54 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,10:26:54 : Current Installing GUID ={AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:54 : Product Version = 11.0
12-30-2010,10:26:54 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:26:54 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:26:54 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:54 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:54 : Equal PID
12-30-2010,10:26:54 : CSetupAgents::InstallRAWS64Silent
12-30-2010,10:26:54 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:26:54 : The RAWS installing image version 11.0.7170
12-30-2010,10:26:54 : The RAWS installing PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:54 : The RAWS64 target Image version 11.0.7170, PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:26:54 : CSetupSupport::CompareVersionOnImages
12-30-2010,10:26:54 : Installing Version 11.0.7170; (Major=11, Minor=0, Build=7170) = Target Version 11.0.7170; (Major=11, Minor=0, Build=7170)
12-30-2010,10:26:54 : CSetupAgents::IsAOFOExist
12-30-2010,10:26:54 : Another version (11.0.7170) of this product is already installed. Installation run maintenance mode.
12-30-2010,10:26:54 : Install apply patch.
12-30-2010,10:26:54 : Start installing Agent...
12-30-2010,10:26:54 : CSetupApp::GetRAWSHostnameListCommandLine
12-30-2010,10:26:54 : /AOFOX64: -s
12-30-2010,10:26:54 : No /ADVRT: switch find
12-30-2010,10:26:54 : CSetupApp::ApplyLangTransform
12-30-2010,10:26:54 : Command Line = INSTALLLEVEL=200 ADDLOCAL=RANT64 REBOOT=ReallySuppress EXE_ENVOKED=1 ALLUSERS=1 ENABLEADVRT=1 TRANSFORMS="C:\VxPushRA\RAWSx64\1033.MST"
12-30-2010,10:26:54 : 1: 0 2: Symantec Backup Exec Remote Agent for Windows Systems.msi 3: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13} 4: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}; 5: 0 6: 1 7: 1 8: 0
12-30-2010,10:26:54 : The installation source for this product is not available on server 'WINSRVEX01'. Verify that the source exists and that you can access it.
12-30-2010,10:26:54 : ERROR: Installation failed with error 1603.









Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,10:44:22 : C:\VxPushRA\RAWSx64\setup.exe
12-30-2010,10:44:22 : CSetupApp::LoadSetupXML
12-30-2010,10:44:22 : CSetupApp::ScanXML
12-30-2010,10:44:22 : C:\VxPushRA\RAWSx64\Bin\Setup.xml
12-30-2010,10:44:22 : MSI File Name =
12-30-2010,10:44:22 : MSI Version = 3.1
12-30-2010,10:44:22 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:44:22 : System Central Processor = 64
12-30-2010,10:44:22 : Product Type = SETUP_RAWSX64
12-30-2010,10:44:22 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,10:44:22 : Current Installing GUID ={AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:44:22 : Product Version = 11.0
12-30-2010,10:44:22 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:44:22 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:44:22 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:44:22 : {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:44:22 : Equal PID
12-30-2010,10:44:22 : CSetupAgents::InstallRAWS64Silent
12-30-2010,10:44:22 : C:\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:44:22 : The RAWS installing image version 11.0.7170
12-30-2010,10:44:22 : The RAWS installing PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:44:22 : The RAWS64 target Image version 11.0.7170, PID {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}
12-30-2010,10:44:22 : CSetupSupport::CompareVersionOnImages
12-30-2010,10:44:22 : Installing Version 11.0.7170; (Major=11, Minor=0, Build=7170) = Target Version 11.0.7170; (Major=11, Minor=0, Build=7170)
12-30-2010,10:44:22 : CSetupAgents::IsAOFOExist
12-30-2010,10:44:22 : Another version (11.0.7170) of this product is already installed. Installation run maintenance mode.
12-30-2010,10:44:22 : Install apply patch.
12-30-2010,10:44:22 : Start installing Agent...
12-30-2010,10:44:22 : CSetupApp::GetRAWSHostnameListCommandLine
12-30-2010,10:44:22 : /AOFOX64: -s
12-30-2010,10:44:22 : No /ADVRT: switch find
12-30-2010,10:44:22 : CSetupApp::ApplyLangTransform
12-30-2010,10:44:22 : Command Line = INSTALLLEVEL=200 ADDLOCAL=RANT64 REBOOT=ReallySuppress EXE_ENVOKED=1 ALLUSERS=1 ENABLEADVRT=1 TRANSFORMS="C:\VxPushRA\RAWSx64\1033.MST"
12-30-2010,10:44:23 : 1: 0 2: Symantec Backup Exec Remote Agent for Windows Systems.msi 3: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13} 4: {AE11AD64-E1BA-4B20-900E-C2CFA7783A13}; 5: 0 6: 1 7: 1 8: 0
12-30-2010,10:44:23 : The installation source for this product is not available on server 'WINSRVEX01'. Verify that the source exists and that you can access it.
12-30-2010,10:44:23 : ERROR: Installation failed with error 1603.









Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,10:57:04 : C:\RAWS32\Setup.exe
12-30-2010,10:57:04 : CSetupApp::LoadSetupXML
12-30-2010,10:57:04 : CSetupApp::ScanXML
12-30-2010,10:57:04 : C:\RAWS32\Bin\Setup.xml
12-30-2010,10:57:04 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
12-30-2010,10:57:04 : MSI Version = 3.1
12-30-2010,10:57:04 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:04 : System Central Processor = 86
12-30-2010,10:57:04 : Product Type = SETUP_RAWS32
12-30-2010,10:57:04 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,10:57:04 : Current Installing GUID ={1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:04 : Product Version = 11.0
12-30-2010,10:57:04 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:57:04 : C:\RAWS32\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:04 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:04 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:04 : Equal PID
12-30-2010,10:57:04 : CSetupAgents::DoAgentLocalInstall
12-30-2010,10:57:04 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:57:04 : C:\RAWS32\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:04 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:04 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:04 : Equal PID
12-30-2010,10:57:04 : CSetupSupport::GetInstallMode
12-30-2010,10:57:04 : InstallMode = MODE_INSTALL
12-30-2010,10:57:10 : V-225-197: This installation package is not supported by the 64-bit processor type. Contact your product vendor. ***To search for information about this error, click here
12-30-2010,10:57:10 : ERROR: Installation failed with error 1316.
12-30-2010,10:57:10 : Exit the RAWS 32-bit UI install.









Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,10:57:31 : C:\RAWS32\Setup.exe
12-30-2010,10:57:31 : CSetupApp::LoadSetupXML
12-30-2010,10:57:31 : CSetupApp::ScanXML
12-30-2010,10:57:31 : C:\RAWS32\Bin\Setup.xml
12-30-2010,10:57:31 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
12-30-2010,10:57:31 : MSI Version = 3.1
12-30-2010,10:57:31 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:31 : System Central Processor = 86
12-30-2010,10:57:31 : Product Type = SETUP_RAWS32
12-30-2010,10:57:31 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,10:57:31 : Current Installing GUID ={1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:31 : Product Version = 11.0
12-30-2010,10:57:31 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:57:31 : C:\RAWS32\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:31 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:31 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:31 : Equal PID
12-30-2010,10:57:31 : CSetupApp::DoRANTLocalInstall
12-30-2010,10:57:31 : V-225-190: This Remote Agent installation package is not supported by the 64-bit processor type. Contact your product vendor. ***To search for information about this error, click here
12-30-2010,10:57:31 : WARNING: Installation has been canceled.









Symantec Backup Exec (TM) 11.0 for Windows Servers Installation Log


12-30-2010,10:57:55 : C:\RAWS32\Setup.exe
12-30-2010,10:57:55 : CSetupApp::LoadSetupXML
12-30-2010,10:57:55 : CSetupApp::ScanXML
12-30-2010,10:57:55 : C:\RAWS32\Bin\Setup.xml
12-30-2010,10:57:55 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
12-30-2010,10:57:55 : MSI Version = 3.1
12-30-2010,10:57:55 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:55 : System Central Processor = 86
12-30-2010,10:57:55 : Product Type = SETUP_RAWS32
12-30-2010,10:57:55 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-30-2010,10:57:55 : Current Installing GUID ={1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:55 : Product Version = 11.0
12-30-2010,10:57:55 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:57:55 : C:\RAWS32\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:55 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:55 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:55 : Equal PID
12-30-2010,10:57:55 : CSetupAgents::DoAgentLocalInstall
12-30-2010,10:57:55 : CSetupSupport::IsValidMSIPackage
12-30-2010,10:57:55 : C:\RAWS32\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-30-2010,10:57:55 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:55 : {1101EE32-E1BA-4E5C-B069-AA7E753D1E30}
12-30-2010,10:57:55 : Equal PID
12-30-2010,10:57:55 : CSetupSupport::GetInstallMode
12-30-2010,10:57:55 : InstallMode = MODE_INSTALL
12-30-2010,10:57:57 : V-225-197: This installation package is not supported by the 64-bit processor type. Contact your product vendor. ***To search for information about this error, click here
12-30-2010,10:57:57 : ERROR: Installation failed with error 1316.
12-30-2010,10:57:57 : Exit the RAWS 32-bit UI install.
 

CraigV
Moderator
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Hi tehmer,

 

What happened to NOT make it work? What changes were made, and is the RAWS agent completely uninstalled from the affected server?

 

Craig

tehmer
Level 3

any solution to this problem?

CraigV
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tehmer: not sure if you have seen this TN, but give it a read and see if it helps you...

 

http://www.symantec.com/business/support/index?page=content&id=TECH91735

 

The other TN to look into is troubleshooting the RAWS agent installation:

 

http://www.symantec.com/business/support/index?page=content&id=TECH47121

 

tehmer
Level 3

no it didn't help

CraigV
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OK...last thing I can suggest is to stop and disable your AV and run the installation again. Anything else like McAfee HIPS as well...

SaurabhK
Level 4
Employee

Tehmer: Try the following...

Follow the below TN

http://www.symantec.com/docs/TECH8798

And ensure that there are no remnants, clean your system of the remote agent completely.

Now, disable any Anti-Virus

If you are accessing the server via RDP, connect using console mode, i.e "mstsc /console"

Login as local admin on the server.

COPY THE RAWSx64 from the media server to the desktop of this server

Run SETUPAA.CMD from the folder, wait for the command line to flash and dissapear, check if "Backup Exec Remote Agent" as a service is installed and running.

IF this still does not work, try to download an x64 small application and attempt installation to rule out any MSI or Windows Installer related issues.

Check the application log, event viewer for corresponding alerts.
 

tehmer
Level 3

OK Problem is resolved now, What I have done is found that there is a log in c:\windows\system32\bepushes.log

 

and it states that there is an agent already installed in the system so I went to that machine and open the registry and removes the following parameters from it and rebooted the server and tried installing it again and it worked smoothly.

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator

 

<OR>
 
 
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Remote Agent for Windows Servers
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
 
HKEY_CLASSES_ROOT\installer\Products\10A55C2358659574A8CDA75C2E1CFCCA4. 
 
 
 

SaurabhK
Level 4
Employee

Exactly as mentioned in the TN in my previous thread! glad its working now!