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BE 2012 uninstall Error

GS-184090
Level 2

Hello,

i cant uninstall Backup Exec 2012, i get this Errors:

03-01-2018,14:50:41 : Failed to execute C:\Program Files\Symantec\Backup Exec\UnregisterRequester.exe with error 1.
03-01-2018,14:50:53 : Failed to delete volume mount point C:\Program Files\Symantec\Backup Exec\PDDE_Volume. Error: 123
03-01-2018,14:51:55 : User: The setup must update files or services that cannot be updated while the system is running. If you choose to continue, a reboot will be required to complete the setup.
03-01-2018,14:52:08 : Symantec Tape Device drivers are not supported for 64-bit platforms. There are no drivers to remove.
03-01-2018,14:52:09 : Warning:You must restart the computer before reinstalling Backup Exec.
03-01-2018,14:52:09 : Failed to unload the VirtFile driver, Error : 0
03-01-2018,14:52:09 : WARNING: This might trigger a reboot request.

THX

2 REPLIES 2

Steve-Young
Level 6
Employee

Have you tried disabling the Backup Exec services (including Dedupe services), reboot, and then try the removal?

 

Hello,

all services disabled, Server reboot -> error Smiley Sad