BE hangs when making backup selections.

[Dennis_Johnson]

I'm running BE 9.1 - 4691 SP2 with hotfix 47 installed on a w2k SP4 box. One of the servers I need to backup is a w2k3 (no SP) server running Exchange 2003 SP1. This combination had been running flawlessly for about 8 months when I suddenly lost the ability to attach to the w2k3 box. There were no changes to our environment, BE accounts or passwords, etc. - it just stopped working. I do have a w2k server running Exchange 5.5 that I am still able to backup. I also have a number of other w2k3 servers that I can backup, but none of those are running Exchange.

I have verified that port 10000 has no conflicts on either server. I also have enabled "Restrict Anonymous" on both servers. I have also run a DB repair on the media server. The BE service account has a unique and tested mailbox that is not hidden from the GAL.

Currently, if I try to set up a new job for the w2k3 Exchange server, BE hangs when clicking on the "+" to expand drives for the server. The BE services must be killed and restarted to recover from this condition.

I have debugging turned on on both servers. This first listing is from the media server.
---------------------------------------------------------------------
a9c 06/09/2005 18:56:44: FS_InitFileSys
a9c 06/09/2005 18:56:44: loaded bedsnt5.dll
a9c 06/09/2005 18:56:44: loaded bedssql2.dll
a9c 06/09/2005 18:56:44: loaded bedsagnt.dll
a9c 06/09/2005 18:56:44: loaded bedssms.dll
a9c 06/09/2005 18:56:44: loaded bedsxchg.dll
a9c 06/09/2005 18:56:44: loaded bedsxese.dll
a9c 06/09/2005 18:56:44: loaded bedsmbox.dll
a9c 06/09/2005 18:56:44: loaded bedspush.dll
a9c 06/09/2005 18:56:44: loaded bedssmsp.dll
a9c 06/09/2005 18:56:44: loaded bedsnote.dll
a9c 06/09/2005 18:56:44: loaded bedsmdoc.dll
a9c 06/09/2005 18:56:44: loaded bedsupfs.dll
a9c 06/09/2005 18:56:44: loaded bedsshadow.dll
a9c 06/09/2005 18:56:44: Initializing FSs
a9c 06/09/2005 18:56:44: This is NOT an Exchange server.
a9c 06/09/2005 18:56:44: FS 12 failed to initialize: -489
a9c 06/09/2005 18:56:44: unloading bedsmbox.dll
a9c 06/09/2005 18:56:44: first load attempt of esebcli2.dll failed: The specified module could not be found.
a9c 06/09/2005 18:56:44: ESE_InitPlatinum loaded esebcli2.dll from D:\appwin32\Exchsrvr\bin\esebcli2.dll.
a9c 06/09/2005 18:56:44: Initializing SNMP traps
a9c 06/09/2005 18:56:44: Catalog path: D:\AppWin32\backup_exec_91\Catalogs\
a9c 06/09/2005 18:56:44: Data path: D:\AppWin32\backup_exec_91\Data\
a9c 06/09/2005 18:56:44: Log file root: BEX
a9c 06/09/2005 18:56:44: Software Edition: SOFTWARE_EDITION_DATACENTER_MULTI
a9c 06/09/2005 18:56:44: NSE: 0
a9c 06/09/2005 18:56:44: Authorized Agents:
a9c 06/09/2005 18:56:44: AUTH_AGENT_DOS
a9c 06/09/2005 18:56:44: AUTH_AGENT_WIN16
a9c 06/09/2005 18:56:44: AUTH_AGENT_OS2
a9c 06/09/2005 18:56:44: AUTH_AGENT_WIN95
a9c 06/09/2005 18:56:44: AUTH_AGENT_UNIX
a9c 06/09/2005 18:56:44: AUTH_AGENT_MAC
a9c 06/09/2005 18:56:44: AUTH_AGENT_XCH
a9c 06/09/2005 18:56:44: AUTH_AGENT_ESE
a9c 06/09/2005 18:56:44: WinNT information: 5.0 (2195) SP 4.0 "Service Pack 4"
a9c 06/09/2005 18:56:44: WinNT ProductType: 3 "ServerNT"
a9c 06/09/2005 18:56:44: WinNT ProductSuite: 0x0110
a9c 06/09/2005 18:56:44: Terminal Server
a9c 06/09/2005 18:56:44: Server listening on RPC endpoint 'BackupExecJobRunner'
a9c 06/09/2005 18:56:44: Server listening on RPC endpoint 'BackupExecSelectionService'
a9c 06/09/2005 18:56:44: Running... 'Q' to stop
800 06/09/2005 18:56:44: JobStatus thread starting
6dc 06/09/2005 18:57:41: DS_LogonSelectionService: XXX\XXXBackupExec
b94 06/09/2005 18:57:41: DsWorkerThread starting as XXX\XXXBackupExec
b94 06/09/2005 18:57:41:
SMSAPIShim: Using BESMDR.DLL.
b94 06/09/2005 18:57:42: Informational: Restrict Anonymous Support is enabled
b94 06/09/2005 18:57:42: Informational: Restrict Anonymous Support is enabled
b94 06/09/2005 18:57:42: Informational: Restrict Anonymous Support is enabled
b94 06/09/2005 18:57:42: Informational: Restrict Anonymous Support is enabled
b94 06/09/2005 18:57:42: Informational: Restrict Anonymous Support is enabled
b94 06/09/2005 18:57:42: Informational: Restrict Anonymous Support is enabled
b94 06/09/2005 18:57:42: Active Directory is Offline
b94 06/09/2005 18:57:42: Boot drive is C:, status is 0
b94 06/09/2005 18:57:42: AddESE_DLEs( )
b94 06/09/2005 18:57:42: AddESE_DLEs for sever name SXXXXAP04M
b94 06/09/2005 18:57:42: HrESEBackupRestoreGetRegistered: SXXXXAP04M, NULL = 0xc7ff07d7
b94 06/09/2005 18:57:42: ESE_GetBackupAnnotations returned 0xc7ff07d7
b94 06/09/2005 18:57:42: SQL2_FindDrives - the default SQL Service is not running on SXXXXAP04M.
b94 06/09/2005 18:57:42: SQL2_FindDrives - checking named instance BKUPEXEC.
b94 06/09/2005 18:57:42: SQL2_FindDrives - Sorry, SQL 2000 Agent not autherized.
b94 06/09/2005 18:57:42: SQL2_FindDrives - checking named instance BKUPEXECDLO.
b94 06/09/2005 18:57:42: SQL2_FindDrives - Sorry, SQL 2000 Agent not autherized.
b94 06/09/2005 18:57:42: Utility Partition/Partition's found on this system.
b94 06/09/2005 18:57:45: Attach to Microsoft Windows Network
b94 06/09/2005 18:57:45: Detach from Microsoft Windows Network
b94 06/09/2005 18:57:53: Attach to XX
b94 06/09/2005 18:57:53: Detach from XX
6dc 06/09/2005 18:59:33: NDMP version 3 connection CONNECTED
------------------------------------------------------------------------

This is the output from the Exchange server.
------------------------------------------------------------------------
ebc 6/9/2005 18:56:20: Opening debug log C:\Program Files\VERITAS\Backup Exec\RANT\logs\SXXXXP1002M-beremote19.log
f78 6/9/2005 18:56:20: FS_InitFileSys
f78 6/9/2005 18:56:20: loaded bedsnt5.dll
f78 6/9/2005 18:56:20: loaded bedssql2.dll
f78 6/9/2005 18:56:20: loaded bedsxchg.dll
f78 6/9/2005 18:56:20: loaded bedsxese.dll
f78 6/9/2005 18:56:20: loaded bedsmbox.dll
f78 6/9/2005 18:56:20: bedspush.dll could not be loaded: The specified module could not be found.
f78 6/9/2005 18:56:20: loaded bedsnote.dll
f78 6/9/2005 18:56:20: loaded bedsmdoc.dll
f78 6/9/2005 18:56:20: loaded bedsupfs.dll
f78 6/9/2005 18:56:20: loaded bedsshadow.dll
f78 6/9/2005 18:56:20: bedsagnt.dll could not be loaded: The specified module could not be found.
f78 6/9/2005 18:56:20: loaded bedssms.dll
f78 6/9/2005 18:56:20: loaded bedssmsp.dll
f78 6/9/2005 18:56:20: Initializing FSs
f78 6/9/2005 18:56:20: Mailbox: InitializeDAPI failed.
f78 6/9/2005 18:56:20: first load attempt of esebcli2.dll failed: The specified module could not be found.
f78 6/9/2005 18:56:20: ESE_InitPlatinum loaded esebcli2.dll from D:\appwin32\Exchsrvr\bin\esebcli2.dll.
ebc 6/9/2005 18:56:21: Running... 'Q' to stop
1128 6/9/2005 18:59:33: Successfully impersonated XXX\XXXBackupExec
1128 6/9/2005 18:59:33: WhoAmI( ) reports: XXX\XXXBackupExec
1128 6/9/2005 18:59:33: DS_OpenSelectionService
1128 6/9/2005 18:59:33:
SMSAPIShim: Couldn't load BESMDR.DLL. No SMS support is loaded.
1128 6/9/2005 18:59:33: Informational: Restrict Anonymous Support is enabled
1128 6/9/2005 18:59:33: Informational: Restrict Anonymous Support is enabled
1128 6/9/2005 18:59:33: Informational: Restrict Anonymous Support is enabled
1128 6/9/2005 18:59:33: Parsed /os=SXXXXP1002M
1128 6/9/2005 18:59:33: o=u=con=mb=
1128 6/9/2005 18:59:33: Parsed /os=SXXXXP1002M
1128 6/9/2005 18:59:33: o=u=con=mb=
1128 6/9/2005 18:59:33: Informational: Restrict Anonymous Support is enabled
1128 6/9/2005 18:59:33: AddESE_DLEs( )
1128 6/9/2005 18:59:33: AddESE_DLEs for sever name SXXXXP1002M
1128 6/9/2005 18:59:33: HrESEBackupRestoreGetRegistered: SXXXXP1002M, NULL = 0x00000000
1128 6/9/2005 18:59:33: AreYouSureThisIsAnExchangeServer: SXXXXP1002M
------------------------------------------------------------------------

And that's where things sit until BE is killed on the media server. Any ideas? Thanks.

[Shilpa_pawar_2]

Hi,

Have you reinstalled the remote agent after applying SP2 and Hotfix 47?

Are you not able to browse just mailboxes?

Make sure that remote agent service is running with local system account.

Also refer this technote:
http://support.veritas.com/docs/242606


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Dennis_Johnson]

Hi, Shilpa.

Thanks for the reply. These are the answers to your questions.

- Yes, I have reinstalled the remote agent after the update to SP2 and Hotfix 47.

- No, I cannot browse ANY drives on the server, not just mailboxes.

- The remote agent IS running under the local system account.

- I am in compliance with all aspects of Doc 242606.

Any other ideas?

Thanks,
Dennis.

[Shyam_Sundar]

Perform a repair installation of Backup Exec Software.

http://support.veritas.com/docs/253199

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions"pool.