BE2012 VSS Snanpshot error V-79-10000-11217

[Mr_Wiki]

Hello, I have having major troubles with this. After installing BE2012 SP1 and going through all the pain of this new not very good "upgrade" i still can not get the VSS Snapshot to work.

This is the Host server, was working before upgrade from 2012 R3. Server 2003 R2

I have a case open wiht support, but thats been 2 days without even a contact responce, anyone got some suggestions on how to fix this error or had the same problem?

[CraigV]

Hi,

Open a command prompt and type: vssadmin list writers.

If any of the VSS writers are in failed/retrying (ie. not Running), you have 1 of 2 choices:

1. Restart the server in question.

2. Reregister the VSS *.dlls as per the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH70486

I take it you installed SP1a for BE 2012? If not, remove the SP you have and install this 1...

Thanks!

[Mr_Wiki]

Hello Craig.

I did check the vss writers and they were all fine.

However, I rebooted the server anyway and then (after another failed job) re-registered the vss writers, and then (after another failed job) rebooted again.

This did not fix the issue.

[Mr_Wiki]

Installed SP1a rebooted re-ran backup. Same fault.

[CraigV]

OK...so it's Server 2003. Microsoft have released a couple of VSS ROllup Patches...best to Google that, download the latest update and install this on the server in question. Reboot and check again.

Thanks!

[Mr_Wiki]

Yep, Also done that and rebooted. Same Fault.

NOTE: was working fine on BE2010 R3

[marcusolini]

Hi.  When able, please collect the following diagnostic information using the native Windows command line tools for review.   I understand that this is a lot of information to collect but it is essential.  Thank you for your patience.

(1)    C:\>VSSADMIN LIST VOLUMES

(2)    C:\>VSSADMIN LIST WRITERS

(3)    C:\>VSSADMIN LIST PROVIDERS

(4)    C:\>VSSADMIN LIST SHADOWS

(5)    C:\>VSSADMIN LIST SHADOWSTORAGE

(6)    C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\VSS" /s

(7)    C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore" /s

(8)    C:\>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP" /s

(9)    C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\MountMgr" /s

(10)  C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\TrueCrypt" /s

(11)  C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\control\hivelist" /s

(12)  C:\>VER

(13)  C:\>BCDEDIT /enum active

(14)  C:\>MOUNTVOL

(15)  C:\>DISKPART

(15)(a)   DISKPART> LIST DISK

(15)(b)   DISKPART> LIST VOLUME

(15)(c)   DISKPART> LIST VDISK

(16) Question: Physical Machine or Virtual Machine?

[Mr_Wiki]

1 & 2:

C:\>vssadmin list volumes
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Volume path: C:\
    Volume name: \\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
Volume path: E:\
    Volume name: \\?\Volume{5dbacac5-7d16-11de-a65f-0024e836a800}\
Volume path: K:\
    Volume name: \\?\Volume{5dbacacf-7d16-11de-a65f-0024e836a800}\

C:\>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {a37b0a19-aad7-4149-81cf-efeb2800cdd2}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {51b41fe4-2749-4c3a-92eb-2d65edad99d1}
   State: [1] Stable
   Last error: No error

Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {3c57acb5-5875-45dd-93f9-ff55190c590e}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {fd95e242-0178-4e34-9614-489bf9b046db}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {056f6eb5-6b74-4c60-a571-669b1c65c7d4}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {5afd04c2-eb74-47e0-b16b-3c65b63a8968}
   State: [1] Stable
   Last error: No error

Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {52a482d0-b8c7-40ce-99c3-0b28016722ae}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {3f14fa53-454b-4d98-9f08-deca174241bf}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {9b128c59-8c61-410a-9fc8-4b0ec4aacfcf}
   State: [1] Stable
   Last error: No error

[Mr_Wiki]

3 & 4:

C:\>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

Provider name: 'DELL EqualLogic VSS HW Provider'
   Provider type: Hardware
   Provider Id: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
   Version: 3.2.0.4726

C:\>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Contents of shadow copy set ID: {32b52d90-e0ce-4f41-889c-d29c628f6c6c}
   Contained 1 shadow copies at creation time: 6/12/2012 12:00:04 PM
      Shadow Copy ID: {a4567536-0267-4955-a6c6-72b55807de77}
         Original Volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

Contents of shadow copy set ID: {280290b8-cad8-44c6-9508-275b067e630f}
   Contained 1 shadow copies at creation time: 6/13/2012 12:00:04 PM
      Shadow Copy ID: {18cd79a6-461b-4392-ad8f-3f42c43e2dda}
         Original Volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

Contents of shadow copy set ID: {a3797ed1-7691-4971-8373-03888bb79b58}
   Contained 1 shadow copies at creation time: 6/14/2012 12:00:07 PM
      Shadow Copy ID: {bf4d6496-ad66-4a66-97d0-1686fbfc9c92}
         Original Volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy10
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

Contents of shadow copy set ID: {d8ddcb02-910f-4766-b172-8118c95f9332}
   Contained 1 shadow copies at creation time: 6/15/2012 12:00:06 PM
      Shadow Copy ID: {c1ebb7f0-3804-469c-86bc-ee0c2ad97cb7}
         Original Volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy38
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

Contents of shadow copy set ID: {19be5642-c2df-4636-8b22-f363dde14b23}
   Contained 1 shadow copies at creation time: 6/18/2012 12:00:01 PM
      Shadow Copy ID: {7be403b5-a4b3-4171-8608-44c99e7b878b}
         Original Volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy43
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

Contents of shadow copy set ID: {f5d9728d-0d57-4be6-b3bf-26f557748467}
   Contained 1 shadow copies at creation time: 6/15/2012 12:00:01 PM
      Shadow Copy ID: {7d32810c-4351-4ad5-b85f-bedfce23f4bd}
         Original Volume: (E:)\\?\Volume{5dbacac5-7d16-11de-a65f-0024e836a800}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy37
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

Contents of shadow copy set ID: {73c251f4-ca9b-49ae-9766-88bd7c05f144}
   Contained 1 shadow copies at creation time: 6/18/2012 12:00:03 PM
      Shadow Copy ID: {751fa31b-b64b-4c76-821b-f71a2eb8a1f5}
         Original Volume: (E:)\\?\Volume{5dbacac5-7d16-11de-a65f-0024e836a800}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy44
         Originating Machine: SERVER.DOMAIN.COM
         Service Machine: SERVER.DOMAIN.COM
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers,
 Differential

C:\>

[Mr_Wiki]

Tests 5,6, 7 and 8

C:\>VSSADMIN LIST SHADOWSTORAGE
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Shadow Copy Storage association
   For volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
   Shadow Copy Storage volume: (C:)\\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e69
63}\
   Used Shadow Copy Storage space: 9.299 GB
   Allocated Shadow Copy Storage space: 9.517 GB
   Maximum Shadow Copy Storage space: UNBOUNDED

Shadow Copy Storage association
   For volume: (E:)\\?\Volume{5dbacac5-7d16-11de-a65f-0024e836a800}\
   Shadow Copy Storage volume: (E:)\\?\Volume{5dbacac5-7d16-11de-a65f-0024e836a8
00}\
   Used Shadow Copy Storage space: 15.873 GB
   Allocated Shadow Copy Storage space: 16.086 GB
   Maximum Shadow Copy Storage space: 20 GB

C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\VSS" /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS
    DependOnService    REG_MULTI_SZ    RPCSS
    Description    REG_SZ    Manages and implements Volume Shadow Copies used fo
r backup and other purposes. If this service is stopped, shadow copies will be u
navailable for backup and the backup may fail. If this service is disabled, any
services that explicitly depend on it will fail to start.
    DisplayName    REG_SZ    Volume Shadow Copy
    ErrorControl    REG_DWORD    0x1
    ImagePath    REG_SZ    C:\WINDOWS\System32\vssvc.exe
    ObjectName    REG_SZ    LocalSystem
    Start    REG_DWORD    0x3
    Type    REG_DWORD    0x10

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9
f-4925-af80-51abd60b20d5}
    (Default)    REG_SZ    Microsoft Software Shadow Copy provider 1.0
    Type    REG_DWORD    0x1
    Version    REG_SZ    1.0.0.7
    VersionId    REG_SZ    {00000001-0000-0000-0007-000000000001}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9
f-4925-af80-51abd60b20d5}\CLSID
    (Default)    REG_SZ    {65EE1DBA-8FF4-4a58-AC1C-3470EE2F376A}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{d4689bdf-7b6
0-4f6e-9afb-2d13c01b12ea}
    (Default)    REG_SZ    DELL EqualLogic VSS HW Provider
    Type    REG_DWORD    0x3
    Version    REG_SZ    3.2.0.4726
    VersionId    REG_SZ    {35fc25d1-28cb-4c3c-b6bb-4aef24ebd843}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{d4689bdf-7b6
0-4f6e-9afb-2d13c01b12ea}\CLSID
    (Default)    REG_SZ    {5ea28b12-3213-4bee-8cdd-b6f935260aba}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Settings
    PagePoolTrimmingLevel    REG_DWORD    0x1
    TornComponentsBlockRevert    REG_DWORD    0x1
    MSDEVersionChecking    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Settings\PagePoolStats

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Settings\PagePoolStats\
Volume{5dbacac5-7d16-11de-a65f-0024e836a800}
    OldestGeneration    REG_DWORD    0x0
    0    REG_DWORD    0x2a
    1    REG_DWORD    0x104
    2    REG_DWORD    0xc8
    3    REG_DWORD    0xb1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Settings\PagePoolStats\
Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}
    OldestGeneration    REG_DWORD    0x0
    0    REG_DWORD    0x40
    1    REG_DWORD    0x14c
    2    REG_DWORD    0x12c
    3    REG_DWORD    0x164
    4    REG_DWORD    0x94

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Settings\WritersBlockin
gRevert
    {2707761B-2324-473D-88EB-EB007A359533}    REG_SZ    FRS2 Writer
    {D76F5A28-3092-4589-BA48-2958FB88CE29}    REG_SZ    FRS Writer
    {B2014C9E-8711-4C5C-A5A9-3CF384484757}    REG_SZ    AD Writer
    {DD846AAA-A1B6-42a8-AAF8-03DCB6114BFD}    REG_SZ    ADAM Writer

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes\Associations

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes\Associations\{5
dbacac5-7d16-11de-a65f-0024e836a800}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes\Associations\{5
dbacac5-7d16-11de-a65f-0024e836a800}\{5dbacac5-7d16-11de-a65f-0024e836a800}
    MaxDiffSpace    REG_SZ    21474836480

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes\Associations\{5
dbacacf-7d16-11de-a65f-0024e836a800}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes\Associations\{7
70e7ce8-760f-11de-b9a1-806e6f6e6963}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Volumes\Associations\{7
70e7ce8-760f-11de-b9a1-806e6f6e6963}\{770e7ce8-760f-11de-b9a1-806e6f6e6963}
    MaxDiffSpace    REG_SZ    -1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Enum
    0    REG_SZ    Root\LEGACY_VSS\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1

C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore" /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\AsrKeysNotToRe
store
    Plug & Play    REG_MULTI_SZ    CurrentControlSet\Control\CriticalDeviceDatab
ase\

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\DllPaths
    esebcli2    REG_SZ    E:\bin\esebcli2.dll

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBack
up
    ASR Log File    REG_MULTI_SZ    %SystemRoot%\repair\asr.log
    ASR Error File    REG_MULTI_SZ    %SystemRoot%\repair\asr.err
    Client Side Cache    REG_MULTI_SZ    %SystemRoot%\csc\* /s
    Internet Explorer    REG_MULTI_SZ    %UserProfile%\index.dat /s
    Memory Page File    REG_MULTI_SZ    \Pagefile.sys
    Microsoft Writer (Bootable State)    REG_MULTI_SZ    %SystemRoot%\Registrati
on\*.clb\0\*.crmlog /s
    Mount Manager    REG_MULTI_SZ    \System Volume Information\MountPointManage
rRemoteDatabase
    Netlogon    REG_MULTI_SZ    %SystemRoot%\netlogon.chg
    Power Management    REG_MULTI_SZ    \hiberfil.sys
    VSS Default Provider    REG_MULTI_SZ    \System Volume Information\*{3808876
B-C176-4e48-B7AE-04046E6CC752} /s
    VSS Service DB    REG_MULTI_SZ    \System Volume Information\*.{7cc467ef-686
5-4831-853f-2a4817fd1bca}DB
    VSS Service Alternate DB    REG_MULTI_SZ    \System Volume Information\*.{7c
c467ef-6865-4831-853f-2a4817fd1bca}ALT
    Task Scheduler    REG_MULTI_SZ    %SYSTEMROOT%\Tasks\schedlgu.txt
    Temporary Files    REG_MULTI_SZ    %TEMP%\* /s
    Winlogon debug    REG_MULTI_SZ    %WINDIR%\debug\*
    SUS Client    REG_MULTI_SZ    %SystemRoot%\SoftwareDistribution\* /s
    Catalog Database    REG_MULTI_SZ    %SystemRoot%\System32\CatRoot2\* /s
    MS Distributed Transaction Coordinator    REG_MULTI_SZ    C:\WINDOWS\system3
2\MSDTC\MSDTC.LOG\0C:\WINDOWS\system32\MSDtc\trace\dtctrace.log
    BITS_metadata    REG_MULTI_SZ    C:\Documents and Settings\All Users\Applica
tion Data\Microsoft\Network\Downloader\*

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\HardwareKeys

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\KeysNotToResto
re
    Plug & Play    REG_MULTI_SZ    CurrentControlSet\Control\CriticalDeviceDatab
ase\
    Mount Manager    REG_MULTI_SZ    MountedDevices\
    Fault Tolerance    REG_MULTI_SZ    Disk\
    Installed Services    REG_MULTI_SZ    CurrentControlSet\Services\*
    Active Directory Restore    REG_MULTI_SZ    CurrentControlSet\Services\NTDS\
Restore In Progress\\0CurrentControlSet\Services\NTDS\Parameters\New Database GU
ID
    Pending Rename Operations    REG_MULTI_SZ    CurrentControlSet\Control\Sessi
on Manager\PendingFileRenameOperations
    LDM Boot Information    REG_MULTI_SZ    CurrentControlSet\Services\dmio\boot
 info\
    Windows Setup    REG_MULTI_SZ    Setup\SystemPartition
    Session Manager    REG_MULTI_SZ    CurrentControlSet\Control\Session Manager
\AllowProtectedRenames
    ASR Information    REG_MULTI_SZ    CurrentControlSet\Control\ASR\
    Removable Storage Manager    REG_MULTI_SZ    CurrentControlSet\Control\NTMS\
ImportDatabase
    LDM Boot Information (dmboot)    REG_MULTI_SZ    CurrentControlSet\Services\
dmboot\

C:\>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP" /s
ERROR: The system was unable to find the specified registry key or value.

C:\>

[Mr_Wiki]

C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\MountMgr" /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MountMgr
    DisplayName    REG_SZ    Mount Point Manager
    ErrorControl    REG_DWORD    0x1
    Group    REG_SZ    System Bus Extender
    Start    REG_DWORD    0x0
    Tag    REG_DWORD    0x8
    Type    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MountMgr\Enum
    0    REG_SZ    Root\LEGACY_MOUNTMGR\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1

C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Services\TrueCrypt" /s
ERROR: The system was unable to find the specified registry key or value.

C:\>REG QUERY "HKLM\SYSTEM\CurrentControlSet\control\hivelist" /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\control\hivelist
    \REGISTRY\MACHINE\HARDWARE    REG_SZ
    \REGISTRY\MACHINE\SECURITY    REG_SZ    \Device\HarddiskVolume1\WINDOWS\syst
em32\config\SECURITY
    \REGISTRY\MACHINE\SOFTWARE    REG_SZ    \Device\HarddiskVolume1\WINDOWS\syst
em32\config\software
    \REGISTRY\MACHINE\SYSTEM    REG_SZ    \Device\HarddiskVolume1\WINDOWS\system
32\config\system
    \REGISTRY\USER\.DEFAULT    REG_SZ    \Device\HarddiskVolume1\WINDOWS\system3
2\config\default
    \REGISTRY\MACHINE\SAM    REG_SZ    \Device\HarddiskVolume1\WINDOWS\system32\
config\SAM
    \REGISTRY\USER\S-1-5-20    REG_SZ    \Device\HarddiskVolume1\Documents and S
ettings\NetworkService\NTUSER.DAT
    \REGISTRY\USER\S-1-5-20_Classes    REG_SZ    \Device\HarddiskVolume1\Documen
ts and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows
\UsrClass.dat
    \REGISTRY\USER\S-1-5-19    REG_SZ    \Device\HarddiskVolume1\Documents and S
ettings\LocalService\NTUSER.DAT
    \REGISTRY\USER\S-1-5-19_Classes    REG_SZ    \Device\HarddiskVolume1\Documen
ts and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\U
srClass.dat
    \REGISTRY\USER\S-1-5-21-4269811459-2733302078-1827968275-500    REG_SZ    \D
evice\HarddiskVolume1\Documents and Settings\Administrator.GDH01\NTUSER.DAT
    \REGISTRY\USER\S-1-5-21-4269811459-2733302078-1827968275-500_Classes    REG_
SZ    \Device\HarddiskVolume1\Documents and Settings\Administrator.GDH01\Local S
ettings\Application Data\Microsoft\Windows\UsrClass.dat
    \REGISTRY\USER\S-1-5-21-4269811459-2733302078-1827968275-3988    REG_SZ    \
Device\HarddiskVolume1\Documents and Settings\BackupExec\NTUSER.DAT
    \REGISTRY\USER\S-1-5-21-4269811459-2733302078-1827968275-4932    REG_SZ    \
Device\HarddiskVolume1\Documents and Settings\Symantec\NTUSER.DAT

C:\>VER

Microsoft Windows [Version 5.2.3790]

C:\>BCDEDIT /enum active
'BCDEDIT' is not recognized as an internal or external command,
operable program or batch file.

C:\>MOUNTVOL
Creates, deletes, or lists a volume mount point.

MOUNTVOL [drive:]path VolumeName
MOUNTVOL [drive:]path /D
MOUNTVOL [drive:]path /L
MOUNTVOL [drive:]path /P
MOUNTVOL /R
MOUNTVOL /N
MOUNTVOL /E

    path        Specifies the existing NTFS directory where the mount
                point will reside.
    VolumeName  Specifies the volume name that is the target of the mount
                point.
    /D          Removes the volume mount point from the specified directory.
    /L          Lists the mounted volume name for the specified directory.
    /P          Removes the volume mount point from the specified directory,
                dismounts the volume, and makes the volume not mountable.
                You can make the volume mountable again by creating a volume
                mount point.
    /R          Removes volume mount point directories and registry settings
                for volumes that are no longer in the system.
    /N          Disables automatic mounting of new volumes.
    /E          Re-enables automatic mounting of new volumes.

Possible values for VolumeName along with current mount points are:

    \\?\Volume{770e7ce8-760f-11de-b9a1-806e6f6e6963}\
        C:\

    \\?\Volume{9ab808c3-7610-11de-9ac0-806e6f6e6963}\
        D:\

    \\?\Volume{63fee6d6-7b54-11de-8755-0024e836a804}\
        F:\

    \\?\Volume{5dbacac5-7d16-11de-a65f-0024e836a800}\
        E:\

    \\?\Volume{5dbacacf-7d16-11de-a65f-0024e836a800}\
        K:\

C:\>DISKPART

Microsoft DiskPart version 5.2.3790.3959
Copyright (C) 1999-2001 Microsoft Corporation.
On computer: SERVERNAME

DISKPART> list disk

  Disk ###  Status      Size     Free     Dyn  Gpt
  --------  ----------  -------  -------  ---  ---
  Disk 0    Online       136 GB  8033 KB
  Disk 2    Online       200 GB      0 B
  Disk 3    Online       3584 B   3584 B
  Disk 4    Online      1300 GB      0 B

DISKPART> list volume

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     E   Exchange     NTFS   Partition    200 GB  Healthy
  Volume 1     K   Live Data    NTFS   Partition   1300 GB  Healthy
  Volume 2     C                NTFS   Partition    136 GB  Healthy    System
  Volume 3     F   IUSB         FAT    Removeable   953 MB  Healthy
  Volume 4     D                       DVD-ROM         0 B  Healthy

DISKPART> list vdisk

Microsoft DiskPart version 5.2.3790.3959

DISK        - Prints out a list of disks.
PARTITION   - Prints out a list of partitions on the current disk.
VOLUME      - Prints out a list volumes.

DISKPART>

[marcusolini]

Yes, I know and I appreciate you being able to provide this information so quickly.

From an initial review, it appears that the K: volume is having snapshot difficulties.  And since there is a Hardware Provider present this could be a possible cause.

There are a couple of quick diagnostics that can be performed that may pinpoint the cause and provide an initial solution.  This is assuming that an ADBO\Off-host snapshot backup and a Hardware snapshot backup is not required.  We should discuss further about how the Hardware Provider is being utilized for your backup schemes.

(A) Use the native Windows command line tool to create a snapshot of the K: volume.  Execute the following command:

VSSADMIN CREATE SHADOW /FOR=K:

(B) Use Backup Exec to specifically utilize the VSS System Provider for an On-host snapshot backup.  For the failing backup job, ‘Edit’ the ‘Backup Options’ for the ‘Advanced Open File Option’.  For the ‘Snapshot Configuration’, Select the ‘Microsoft Volume Shadow Copy Server’ and choose the ‘System - Use Microsoft Software Shadow Copy Provider’ as the ‘Snapshot Provider’.  Disable Checkpoint Restart by clearing the ‘Enable checkpoint restart’ option.  Edit the ‘Advanced Disk-based Backup options’ and disable Off-host snapshot backup by clearing the ‘Use offhost backup to move backup processing…’

When able please try these suggestion and report the outcome.  Thank you.

[Mr_Wiki]

This is a Physical server. I hope this can clear up what the issue is, thats a lot of "log" files :)

[CraigV]

...if you're using Advanced Open File Option in your backup job, turn it off and try again...