11-27-2012 06:43 AM
Hello,
We are running BE2012 Sp1 with hotfixes 189571, 180964 and 194470.
When trying to make a backup of our VM's through the VMWare option, beremote.exe crashes (most of the time).
The following error is in the eventlog:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: Faulting module name: ntdll.dll, version: 6.1.7601.17725
The job log shows:
Job ended: Tuesday, November 27, 2012 at 3:41:21 PM Completed status: Failed Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account. Final error category: Security Errors For additional information regarding this error refer to link V-79-57344-39777
I'm sure the logon account is correct. Backup Exec Remote Agent runs on the media server using the local system account, vCentre is installed on the same server.
Please help me out!!
Regards,
Jasper
11-27-2012 07:02 AM
Also, sometimes I get this error, not the credentials problem:
V-79-57344-65072 - An error occurred while connecting to the Backup Exec Remote Agent on the Backup Exec server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.
V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled.
11-27-2012 09:02 PM
Your not alone... I get that error too from time to time... It's a pain in the butt, because none of my other backups will run because the remote agent on the media server has stopped.
11-27-2012 10:58 PM
Jasper, I have PMed you an action to take..Do let me know if it works.
11-28-2012 01:59 AM
VJ,
Here is the crashdump you asked for in PM.
Regards,
Jasper
12-25-2012 01:23 AM
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.
12-26-2012 04:34 PM
Thats funny I have the same problem. Nabil if you'll note the originally poster states he already has that hotfix installed as do I.
12-28-2012 11:06 AM
There is at least one VMware backup beremote crash condition still active after either the latest 2010 R3 or 2012 Hotfixes. Symantec are investigating this, however you will need to log a formal support case for us to check your crash dump to confirm you have the same condition (or to give us a new one to research) If you have the condition that we are already aware of then I think (not in office to check) that we have a private orphan (similar to a beta) update that should help - again you need the formal support case to get this as well.
01-02-2013 11:41 PM
01-02-2013 11:56 PM
01-03-2013 12:59 AM
The orphan update was released to support in response to an open support case when the latest hotfix did not solve all the crashes and that registry key changes had solved them but had affected performance. As such I believe the latest orphan update should allow you to undo the registry chanegs and get back the expected performance.
However I have personally have not yet used either the 2010 R3 or 2012 versions of this new orphan with a customer yet, so on a personal experience level cannot confirm the effect on performance.
01-03-2013 01:19 AM
if you had to disable GRT as well then you probably needed to disable NTFS Used Sector tracking (possibly with the buffers disabled) instead of disabling GRT. This is another registry sequence.
01-03-2013 01:21 AM
Hi,
Please share with the forum, and not via PM. This is a community forum so anything that might have helped the OP could possibly help someone else. Unfortunately there is no way to know now!
01-03-2013 01:36 AM
Ok, I'll try setting "Disable NTFS Used Sector Tracking" to 1. Thanks for your reply.
I'll also try logging a formal support case to get the hotfix you mention.
01-16-2013 01:15 PM
01-21-2013 02:22 PM
Any fixes???
07-03-2013 02:14 PM
07-03-2013 02:40 PM
The 2012 SP2 release (beta currently but going public soon) does contain a fix for most, if not all, of the beremote crash conditions linked to VMware backups and should allow the buffers to be re-enabled and so increase the performance
09-16-2013 01:15 AM
I have the same problem with a Sharepoint Backup.
I have installed the sp2 on media server and i have updated all agents on servers farm, but beremote.exe crash and backup jobs fails.
Thanks
09-16-2013 06:37 AM
If it is NOT a VMWare issue it is a different problem and not related to the content of this thread. As it may also not be a known issue you should probably log a formal support case.