BE2012 sp1a installation fails

[WikiDonor]

Hi 

I am trying to install BE2012 service pack 1a and that patch installation is failing.

Error 1328. Error applying patch to file 

C:\Config.Msi\PT303.tmp. It has probably been updated by other means, and can no longer be modified 

by this patch. For more information contact you patch vendor.

using

Win2003 R2 sp2 64bit  exchange 2007 

[RahulG]

It muight be youhave soe hotfix install pon the server which is part for BE 2012 sp 1a, because of which the update is failling. I guess you would need to uninstall that patch and then try installation again . I might proably contact support and check if any uninstallation of hotfix is required>

[Sush---]

I just came across the same issue in BE 2010 R3 Sp2 installation. Here is the technote for the same. 

http://www.symantec.com/docs/TECH182140

Probably it will be the same issue in your case. So please contact Symantec Support so that it can be rightly analysed.

Thanks,

-Sush...

[CraigV]

Hi AgentVinod,

If you have an antivirus on the server, try stopping and disabling it and then running the upgrade to SP1a again. I've seen AVs block SP installations.

Thanks!

[WikiDonor]

Hi 

I have disabled the macafee AV and still same issue.

Any other step that you can suggest.

Thanks

[microsoftsucks]

Hello Everybody,

I have the same problem.  Using Symantec backup exec 2012 with Symantec Endpoint Protection 12.1.6.  I've tried disabling the antivirus, but I am still unable to update to SP 1a.

Installed on Server 2008 Enterprise,

Thanks,

[pkh]

If you are using LiveUpdate to update to SP1a, try running BE "as an Administrator" before running LU.

[DBorse]

Hello,

Can you please attach the install logs from following location?

Win2003 OS: %allusersprofile%\Application Data\Symantec\Logs\BKUPINST2012.HTM

Win2008  OS:  %allusersprofile%\Symantec\Logs\BKUPINST2012.HTM

Also Can you please download the BE 2012 SP1a from following location and install manually.

http://www.symantec.com/business/support/index?page=content&id=TECH186717

If SP1a install ask for the DVD then provide the BE 2012 DVD.

Thanks,

-DB