BEserver failed to start

[netneo]

Everything was working fine until several days ago I reboot server for some other reason, then I cannot start the Backup Exec because all the related services cannot be started, I checked the event viewer, here is the error message:

Faulting application beserver.exe, version 13.0.2896.129, time stamp 0x4cb3719e, faulting module kernel32.dll, version 6.0.6002.19034, time stamp 0x52f2ec86, exception code 0xe06d7363, fault offset 0x0003fd1e, process id 0x1438, application start time 0x01cfbb9ac58035e5.

Any idea or solution, this is really frustrated!!

[pkh]

You are running BE 2010 which is very old. I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP4 and the latest hotfixes.

After you have upgraded to R3 SP4, push out the remote agent again.

[Steve-Young]

http://www.symantec.com/business/support/index?page=content&id=TECH191335