BExec 2012 job failed-BExec engine does not responds

[j_barrio]

Hi there,

The backup jobs ended with an error :"the backup job failed with the following error: Backup Exec system service engine did not responds", and refers to the article V-79-57344-33241. The job was created with the Administrator account, the service too and its ruuning.

The job is a folder to a NAS backup.

Please help me.

TIA

[CraigV]

Hi there,

If you're backing up to a NAS, you need to check the TN below to make sure you comply with the requirements. From my side, we use NAS's in our environment and I don't use CIFS/NFS. The Iomega models we have are capable of using iSCSI, and I present iSCSI LUNs to the backup server. This gets around any authentication errors I'd normally be experiencing. If you don't have any user data on your NAS, it's a worthwhile option to check out.

http://www.symantec.com/business/support/index?page=content&id=TECH14963

You might also want to get hold of the B2Dtest.exe tool from the Symantec website which will tell you whether or not your NAS is supported as a B2D target.

Thanks!

[j_barrio · Accepted solution]

Hi Craig,

I also tried using the BE support tool http://www.symantec.com/business/support/index?page=content&id=TECH135126 , that told me the account has no permissions, mmmm it's an administrator equivalent one.

Executed the b2dtest.exe ...

Finally, after several attempts to fix it, I had to repair the installation from the DVD of installation of product.
This has repaired the necessary entries and voila!

It's works!

Regards.

Javier