Backup Exec 10 - Unknown error

[Sunfield]

Log taken from most recent Backup

Job Log for Backup 00017


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Completed status: Failed Expand AllCollapse All
Job Information
Job server: SUNFIELD-EXSVR
Job name: Backup 00017
Job started: 06 April 2005 at 11:47:34 AM
Job type: Backup
Job Log: BEX_SUNFIELD-EXSVR_00056.xml



Drive and media mount requested: 06/04/2005 11:47:34 AM

Device and Media Information
Drive and media information from media mount: 06/04/2005 11:47:34 AM
Drive Name: HP 1
Media Label: pauls test backup
Media GUID: {f75f885e-1b69-4b3a-88f8-c4f33cb01592}
Overwrite Protected Until: 06/04/2005 12:47:34 PM
Appendable Until: 31/12/9999 12:00:00 AM
Targeted Media Set Name: media set




Job Operation - Backup
Backup Options
Media operation - overwrite.
Hardware compression enabled.





Server - SUNFIELD-EXSVR
AOFO: Started for resource: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Storage device "HP 1" reported an error on a request to query entity information.

Error reported:
Invalid Physical Volume Library Argument.

V-79-57344-34036 - An unknown error has occurred.

Job Completion Status
Job ended: 06 April 2005 at 11:48:27 AM
Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036

Errors
Click an error below to locate it in the job log
Backup- SUNFIELD-EXSVRStorage device "HP 1" reported an error on a request to query entity information.
Error reported:
Invalid Physical Volume Library Argument.
V-79-57344-34036 - An unknown error has occurred.


Have Checked this forums for solutions and have tried the following:

All service accounts start with domain admin account apart from Remote agent which is local user

Tape drive is installed on seperate scsi controller.

Tried deleting backup jobs & recreating them.

Can anyone explain why our backups are not working

We have Win 2003 server with Backup Exec 10.0 installed fresh.

Regards,

Simon

[Sunfield]

Bump!

[ashwin_pawar]

"Overwrite Protected Until: 06/04/2005 12:47:34 PM" that looks like the tape is overwrite protected.




If the tape is full and Backup Exec does not find any other scratch media in the media set then it will look to overwrite that media depending upon the settings for media management (In this case its set to overwrite) and if the media is Overwrite Protected then it will ask for overwritable media.


Please look for any ACTIVE ALERT being generated and respond to it.


Change the overwrite protection: Right click media set properties.



Incase the issue is unresolved, Follow these steps:

1) Disable and delete the device in Backup Exec.
How to recreate tape drives and autoloaders in VERITAS Backup Exec (tm) for Windows Servers
http://support.veritas.com/docs/192144
2) Stop all BE services.

3) Restart all BE services.

4) Install veritas drivers.

5) Repair Backup Exec database.
How to run a database repair in VERITAS Backup Exec (tm) 9.x for Windows Servers when the original database is found to be inconsistent
URL: http://support.veritas.com/docs/265180


6) Run the INVENTORY.

7) Test the backup.

[Sunfield]

Sorry have been away!!

Tried everything you put,

When tried to rebuild/repair database - get completed with errors. No error codes given

Still getting

...Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036

Errors
Click an error below to locate it in the job log
Backup- SUNFIELD-EXSVRStorage device "HP 1" reported an error on a request to query entity information.
Error reported:
Invalid Physical Volume Library Argument.
V-79-57344-34036 - An unknown error has occurred.. . .

[Sharvari_Deshmu]

Hello,

I would like to confirm whether you have tried reload from base.
If not then please refer to the technote:

note: All media sets, backup-to-disk folders, and other settings will have to be created or configured again.

How to create a new SQL database in Backup Exec 9.x and 10.0 when the original database is corrupt and cannot be repaired

http://support.veritas.com/docs/254014

If you have already tried this please revert.


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.

[Dan_Wakeman]

This is how I finally fixed the same error after a lot of effort and failed attempts.

Test your tape drive to be sure it works outside of Backup Exec. I had an HP drive. Go to hp.com/go/tape. Find the link under "value added software" for "Library and Tape Tools", click that link, download the software. L&TT is a free diagnostic tool for HP tape drives and libraries. If it works, the problem is within Backup Exec. (I was using 12.5 with the very latest drivers, literally posted this week).

1. Disable the tape drive in Backup Exec (right click on it)
2. Delete the tape drive in Backup Exec (right click again, need to disable first) This must be done in Backup Exec! Doing the same in Windows Device Manager and rebooting did not fix the problem.
3. Stop all the Backup Exec services (I did this with services manager & confirmed in Windows Services)
4. Start all the Backup Exec services
5. The tape drive should be re-detected.

Dan