10-27-2010 06:02 AM
Hi ;
My server is Win 2003 R2, Symantec Backup Exec 11.d Rev 7170. My tape Device is IBM TS3200 Tape Library
I got new Backup Cartridge and I tried to "Long Erase" or any "Inventory" I got error message as below
"e00081d9 - The Backup Exec job engine system service is not responding."
I checked some sites but still I don't have real solution
Thank you answers
10-27-2010 06:12 AM
Any event in windows event viewer?
10-27-2010 06:42 AM
Thank you Kiran ;
I can see just Even Viewer\Application alog
Same error
Event ID 34113
(Job: "Long Erase Library 00013") Long Erase Library 00013 -- The job failed with the following error: The Backup Exec job engine system service is not responding.
10-27-2010 07:06 AM
Yes..
Check out the following TN...
http://www.symantec.com/docs/TECH75749
10-27-2010 07:13 AM
I suggest using Quick Erase or Inventory to troubleshoot with. A Long Erase will take about 2 hours, although it certainly should be error free.
How quickly does your Inventory job fail? Can you inventory a single slot? Can you run backups?
10-27-2010 07:39 AM
Laryy ,
I already did Quick Erase I got same Error
I will try Kiran suggestion tonight
After tomorrow I will tell result
Best Regards
10-29-2010 11:01 PM
Hi cem.yurdakul...
Any news here?
11-01-2010 03:39 AM
Hi Kiran ;
I tried to install Patch whic you sent me a link but Unfornately it was for Backup Exec 12. and it did not working
I'm still searching about it
11-06-2010 09:32 PM
In the same tech note, under permanent solution section a hotfix listed for BE 12.5.
Backup Exec 12.5 for Windows Servers revision 1364 Hotfix 312844 (DDI20081215 Device Driver Installer)
http://support.veritas.com/docs/312844
Check it out..
11-06-2010 10:02 PM
@Kiran Bandi - How is he going to use BE12.5 drivers with BE 11d? Do you even read his original post? Please do not reply for the sake of replying.
11-07-2010 05:39 AM
Really Sorry....
I read the post, but missed it badly... (Version).
@ cem
For BE 11d Workarounds mentioned in the same TN will help in resolving the issue...