Backup Exec 12.5 SP2 fails running LiveUpdate with error code#LU1825

[tklooster]

Upgraded to SP2 then proceeded to run Live Update to update the rest of Backup Exec, now I get this in my log file:

7/13/2009, 13:54:37 GMT -> Progress Update: PATCH_PROCESSING_START: Number of patches: 1
7/13/2009, 13:54:37 GMT -> Querying Symantec Location1 key value.
7/13/2009, 13:54:37 GMT -> HKLM/Software/Symantec/SharedUsage/Location1 value is empty
7/13/2009, 13:54:37 GMT -> Successfully opened HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion
7/13/2009, 13:54:37 GMT -> Successfully obtained ProgramFilesDir value for SymantecDir.
7/13/2009, 13:54:37 GMT -> Query liveupdatedir location.
7/13/2009, 13:54:37 GMT -> Storing liveupdatedir into standard variable map with value: C:\Program Files\Symantec\LiveUpdate.
7/13/2009, 13:54:37 GMT -> Progress Update: PATCH_START: Patch File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\1244673232jtun_hf37x32.zip", Script File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\script.dis"
7/13/2009, 13:54:37 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\1244673232jtun_hf37x32.zip"
7/13/2009, 13:54:37 GMT -> Signer: cn=Symantec Corporation,ou=Usage - Prod02SigningToken,ou=Locality - Arizona,ou=Product Group - LiveUpdate,ou=SymSignature,o=Symantec Corporation
7/13/2009, 13:54:37 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\1244673232jtun_hf37x32.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869"
7/13/2009, 13:54:38 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\1244673232jtun_hf37x32.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869", HR: 0x0
7/13/2009, 13:54:38 GMT -> Added package to cache...
7/13/2009, 13:54:38 GMT -> DIS - LAUNCHEX("C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869", "patchsetup.exe", "/NAME:Hotfix 317436 /UI:NONE", 1) <BEGIN>
7/13/2009, 13:54:38 GMT -> Launching commandline C:\PROGRA~2\Symantec\LIVEUP~1\DOWNLO~1\Updt869\PATCHS~1.EXE /NAME:Hotfix 317436 /UI:NONE.
7/13/2009, 13:54:38 GMT -> CreateProcess failed with error 0x2E4.
7/13/2009, 13:54:38 GMT -> DIS - LAUNCHEX(0x802A000D) <END>
7/13/2009, 13:54:38 GMT -> Progress Update: PATCH_ERROR: Patch File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\1244673232jtun_hf37x32.zip", Script File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\script.dis", HR: 0x802A000D
7/13/2009, 13:54:38 GMT -> HR 0x802A000D DECODE: E_DIS_LAUNCH_EXE_DID_NOT_START
7/13/2009, 13:54:38 GMT -> Progress Update: PATCH_FINISH: Patch File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\1244673232jtun_hf37x32.zip", Script File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt869\script.dis", HR: 0x802A000D
7/13/2009, 13:54:38 GMT -> HR 0x802A000D DECODE: E_DIS_LAUNCH_EXE_DID_NOT_START
7/13/2009, 13:54:38 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT - Update available for Symantec Backup Exec (TM) 12.5 for Windows Servers - 12.5.2213.0 - SymAllLanguages. Update for HF317436 takes product from update 0 to 20090605. Server name - liveupdate.symantecliveupdate.com, Update file - 1244673232jtun_hf37x32.zip, Signer - cn=Symantec Corporation,ou=Usage - Prod02SigningToken,ou=Locality - Arizona,ou=Product Group - LiveUpdate,ou=SymSignature,o=Symantec Corporation, package install code 0. The Update executed with a result code of 1825, => The install script for this update was unable to launch a file it needed. LiveUpdate aborted the update install.
7/13/2009, 13:54:38 GMT -> Progress Update: PATCH_PROCESSING_FINISH: Number of patches: 1, Num successful: 0
7/13/2009, 13:54:38 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Interactive Mode. LiveUpdate found 1 updates available, of which 0 were installed and 1 failed to install. The LiveUpdate session exited with a return code of 1806, LiveUpdate downloaded all of the updates you requested, but was unable to install any of them.
7/13/2009, 13:54:42 GMT -> *********************** End of LU Session ***********************
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[srsupport]

I had the same issue on Windwos server 2008 sp2. I needed to run LU with elevated privileges