β01-25-2017 04:25 AM
HI All,
So we started with Backup Exec 14 few years back and I've updated to BE 16 last week with latest patch due to following issue when Symantec could not resolve it.
Issue:
When backup up VM's, there are lot of Temporary folders been created in folder C:\Program Files\Symantec\Backup Exec\Data. (Folders name include VM's name and date ), and number of folders been created keep growing everyday.
Troubleshoot done:
I've logged a call with Symantec and for a week they did troubleshooting and today an Advanced tech called me and advised that this is a known issue and only work-around is to delete these folders manually ?
Now I have had the same above issue while we were on BE 15, with all the patches installed, hence why I quickly upgraded to BE 16 to see if that resolve the issue. Symantec advance support tech directed me to this article ( https://www.veritas.com/support/en_US/article.000023219 ) which is according to the article was an issue on BE 2014. So I don't believe that Backup Exec 16 will have this now, will it ?
And I can't accept an answer been deleting these folder manually every day as a solution.
Does anyone experienced this kind of issue ?
Cheers
β01-25-2017 06:47 AM
BTW Symantec no longer sells BE and you are on a Veritas forum
β01-25-2017 02:46 PM
β01-26-2017 07:03 AM
You are correct, installing BE16 should have resolved this issue. If you are seeing this, then you should open a support ticket along with the technote so that it can be fixed.