Backup Exec 2010 R2 with Exchange 2010 SP1 - GRT restore fails

[MatF]

Hi,

I have a Backup Exec 2010 R2 (Windows Server 2008 R2 x64) machine which has all patches installed.

Exchange 2010 Sp1 (Standard) also on Windows Server 2008 R2 x64 and full patched.

I can run backups without any problems. But there is no way to restore it.

Drive and media mount requested: 10.12.2010 09:51:31
V-79-57344-33029 - Error - Mount failed.
Invalid Physical Volume Library Media Identifier.

Media GUID: {96C5AFEB-42C8-4409-80BC-F8B6438BF947}
V-79-57344-33029 - Unable to acquire device for the specified pool and media
Invalid Physical Volume Library Media Identifier.

Restore- exchange Server
V-79-57344-33029 - Error - Mount failed.
Invalid Physical Volume Library Media Identifier.
V-79-57344-33029 - Unable to acquire device for the specified pool and media

Checked the V-79-57344-33029 and gave "Logon As a Batch Job" Rights.

Strange thing is that I still get errors in the debug log. But the user definitely has those rights.

LogonType set = [LOGON32_LOGON_BATCH][0x4]
LogonUser failed: Logon failure: unknown user name or bad password.
[ndmp\ndmpsrvr]      - LogonuserError: 1326
[ndmp\ndmpsrvr]      - LogonUser failed for user: domain\user
[ndmp\ndmpcomm]      - ERROR: 69 Error: Windows LogonUser API failed.

Checked the used account (from debug log). Another strange thing is that the username given in the log file isn´t the account which I set as default.

I´ll try a new clean install on monday.

So, if someone have a solution for me please share...

[RahulG]

refer the following document

http://www.symantec.com/business/support/index?page=content&id=TECH64499

This one as well

http://www.symantec.com/business/support/index?page=content&id=TECH52514

[MatF]

Thanks for response, but i already tried those solutions with no luck.

After reinstalling the whole OS - the restore is working now.

But there is now another problem - cannot install update 140360 - another story.

I´m currently happy because the restore is working :D

[RahulG]

Well that great news !! But  it seem to be some permission issue dont know how come reinstalling the oS fix the issue .

[MatF]

I agree it looks like permission issue...

tried to reinstall BExec but got a few curious errors so I decided to do a clean install.

If I push the agent at the initial BExec setup, all is working out of the box.

When the setup is done and I push the Agent to the Exchange there are always troubles.

Last time it couldn´t find the exchange database.

[MatF]

So, after applying the first update via LiveUpdate the ability to restore an exchange mailbox is gone.

Reinstalled -> patched everything -> No way to get a successful GRT restore.

---

Current Situation: ( restore "working" - when canceling the job )

Staging ( Job Rate falls from 1,000+ to ~2MB/Min ) - Drive changes status after a few seconds to idle - so it looks like it finished the staging process.

Seems like its in a endless loop after or while finishing staging.

BESERVER: [01/11/11 16:16:59] [5456]     16 CJobManagerBO::Query QUERY_JOBSETUP_MONITOR
BENGINE:  [01/11/11 16:16:59] [5808]     [server]             - Updating status for: 'Restore 00002' (0x27 0x0)
BENGINE:  [01/11/11 16:16:59] [5808]     [server]             - Status for: 'Restore 00002' updated
BENGINE:  [01/11/11 16:17:00] [8532]     [loops]              - PDIRestoreBSDProcessor(): Received MSG_REMOTE_ABORT message from raws. Reason code: 1
BENGINE:  [01/11/11 16:17:03] [8532]     [loops]              - PDIRestoreBSDProcessor(): Received MSG_REMOTE_ABORT message from raws. Reason code: 1
BENGINE:  [01/11/11 16:17:06] [8532]     [loops]              - PDIRestoreBSDProcessor(): Received MSG_REMOTE_ABORT message from raws. Reason code: 1
BENGINE:  [01/11/11 16:17:09] [8532]     [loops]              - PDIRestoreBSDProcessor(): Received MSG_REMOTE_ABORT message from raws. Reason code: 1

After canceling the job it will restore my selected mails. No clue why it hangs there.

BEREMOTE: [01/11/11 16:19:41] [8416]     [fsys\jet]           - Recovery SUCCEEDED!!!!! :)

This only occurs when restoring exchange mailboxes.

[MatF]

Case closed (support found no misconfiguration or known error)

Developer will take a look on this.

Workaround:

Duplicating job to disc -> Restore from disc to exchange

[sachin_Sri]

Dear,

I am using Symantec Backup Exec 2010R2 with SP1 and Exchnage 2010 on windows 2008 standard R2 edition 64 Bit Platform. I have no problem with Backup my backup completed successfully, but when i was trying to restore the restore job was struck after sometime and after cancelling the job mail was restore but according to job logs job was failled. I have no clue what is going on.I am trying to restore from Tape my client dont want to restore from Tape.

Thanks & Regards

Sachin Srivastava