Backup Exec 2010 R3 can't etablishing trust relationship with remote agent

[Tuanvu143]

Hi all,

We are running Backup Exec 2010 R3 with 1 Centralize Management Server and 8 Media Server.

All was running fine till last night some of the jobs failed because of the agent cannot be reach. 

I tried to remove, reinstall the agent, even modifed the regedit to disabled security but cannot get the remote server to etablish trust relationship with the media server.

I also tried numerous reset all the servers but still not working.

Please help me!

[CraigV · Accepted solution]

...is port 10000 open on any firewall running? Have you made sure that any AV running on that server isn't blocking the comms?

Thanks!

[VJware]

Would not recommend using the registry key to disable security.

What error are you receiving when you try to establish a trust relationship ? Also, when you push a remote agent, the trust relationship is automatically established.

How many remote servers are being affected ? If there are multiple, you possible would have to remove the existing .crt and .key files.