Backup Exec 2010 R3 on Windows Server 2008 R2 having multiple issues after power loss

[MelissaLM]

We had been successfully running backups using Backup Exec 2010 on a newly built 2008 R2 Windows server and a Dell PV-132t Tape Library that we had inherited from a previous contractor. We had a brief power loss to the tape library and ever since then we have been experiencing multiple issues and unable to get the tape library to work with Backup Exec. Under devices the library right now flashes from In-Use to Ready, I have tried to initialize and inventory the slots and the jobs will begin and run for hours, once I finally decide to cancel the job I get an alert to "Close the robotic library door." I have checked on the library itself and the door is shut, there are no obstructions and no catridges loose or in use. The job will then hang on "Cancel Pending" until I restart the services. I have ran the Support Tool in BE and do not see any hardware errors, I have also ran the LiveUpdate and it states we are all up to date.  I have attempted to delete the library from devices, restarted all services, restarted the server, scanned for any hardward changes, verified the drivers are Symantec, gone through the configuration wizard and still no luck.

Below is the Devices from the adamm, we do show a missing device but this was present even when we were running BE 11d and after we upgraded to 2010 R3 and seemed to cause no issues we just set it offline.

[1920] 06/27/12 08:36:09.346 Device Discovery:

[1920] 06/27/12 08:36:09.346 Device Driver Status:

Scsi Address
Prt :Bus :Tar :Lun   Status
-------------------  -----------------------------------------------

0004:0000:0001:0000  DELL    PV-132T         227D [DELL    PV-132T         DELL1_3134656M1414] (White List User Mode Driver)
0004:0000:0002:0000  IBM     ULTRIUM-TD2     53Y3 [IBM     ULTRIUM-TD2     1110285100] (White List User Mode Driver)
0000:0000:0095:0001  MISSING DEVICE          CAGM [MISSING DEVICE          MISSING_DRV_IN_LDR_90] (White List User Mode Driver)
-------------------  -----------------------------------------------

Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------

0004:0000:0001:0000  Device Name             "\\.\MediumChanger1"
                     Secondary Name          "\\.\Changer0"
                     Primary Inquiry         "DELL    PV-132T         227D"
                     Secondary Inquiry       "DELL    PV-132T         227D"
                     Serial Number           "DELL    PV-132T         DELL1_3134656M1414"
                     Device Flags            UMD, SCSI, SN(TYPE 0)
                     Device State            3, Online

                     Device IDs              1009, {C18F76E5-ECF6-40B3-AD9D-5E58DCF1144E}
                     Device Name             "DELL 0001"
                     Device Type             2131755008, "CHANGER FS=1"
                     Device Features         0x00006200: PP,RMP,RRD
                     1st Slot Number         1
                     Number Of Slots         23
                     Portal Slots            1
                     Import/Export           Robotic

0004:0000:0002:0000  Device Name             "\\.\Tape0"
                     Secondary Name          "\\?\scsi#sequential&ven_ibm&prod_ultrium-td2#6&338e5732&0&000200#{53f5630b-b6bf-11d0-94f2-00a0c91efb...}"
                     Primary Inquiry         "IBM     ULTRIUM-TD2     53Y3"
                     Secondary Inquiry       "IBM     ULTRIUM-TD2     53Y3"
                     Serial Number           "IBM     ULTRIUM-TD2     1110285100"
                     Device Flags            UMD, SCSI, SN(TYPE 0)
                     Device State            3, Online

                     Device IDs              1004, {5FD52CCA-C556-4000-859F-EAD6F4B8CEE9}
                     Device Name             "IBM 0001"
                     Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                     Device Features         0x000BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR
                     Device Element          1009, 0
                     Device Block Limits     512 min, 1048576 max
                     Device Hard Errors      7 write, 29 read
                     Device Soft Errors      103 write, 7 read

-------------------  -------------------------------------------------------------------------------

0000:0000:0095:0001  Device Name             "HARDWARE_FAILURE"
                     Primary Inquiry         "MISSING DEVICE          CAGM"
                     Serial Number           "MISSING DEVICE          MISSING_DRV_IN_LDR_90"
                     Device Flags            UMD, SCSI, SN(TYPE 0)
                     Device State            3, Online

                     Device IDs              1010, {335300A6-5034-451A-98E1-3CA91086F912}
                     Device Name             "MISSING 0001"
                     Device Type             0, "***"
                     Device Features         0x00020000: HU
                     Device Element          1009, 1
                     Device Block Limits     512 min, 65536 max
                     Device Hard Errors      0 write, 0 read
                     Device Soft Errors      0 write, 0 read

-------------------  -------------------------------------------------------------------------------

[1920] 06/27/12 08:36:10.407 Start Rsm Support:

[1920] 06/27/12 08:36:10.407 Device Discovery End:

[2708] 06/27/12 08:36:10.531 PvlDrive::UpdateOnlineState()
       Drive = 1010 "MISSING 0001"
       ERROR = The device is offline!

[2708] 06/27/12 08:36:10.531 Begin dump of device's SCSI history

[2708] 06/27/12 08:36:10.547 End dump of device SCSI history

[Kiran_Bandi]

Try this:

1) Shut down the backup server.

2) Once server is completely down, Power down the tape library.

3) Power up the library and let it come to the ready state.

4) Power on the backup server.

[MelissaLM]

No luck there, shut down the backup server, powered off the tape library and when bringing it back up it never comes to a ready state, gets stuck at "picker failed clear picker" error message on the display. Nothing is blocking the picker and no tapes are dislodged. Moving towards hardware error at this point versus a communication error between the library and backup exec.

[Kiran_Bandi]

Extract from dell support site: " The picker could not GET or PUT a tape. Typically this means a tape is still partially in the picker." Remove the tape from the picker.

E7H, E8H: http://supportapj.dell.com/support/edocs/stor-sys/132TLTO2/en/ug_tl/trouble.htm

Contacting the vendor for helping in this would also be a good idea...

Hope this helps....