Backup Exec 2010 unnable to backup Exchange 2007 mailboxes

[rouute]

BU Exc 2010 is failing. any help would be greatly appreciated. 

Media Label: IMG001782
GRT backup set folder: G:\Exchange Backups\WAS-EXH-W-V01\Public Folders New\IMG001782
The consistency check of the snapshot for the Microsoft Exchange transaction log Logs ( E010001A368.log - E010001A369.log ) was successful.
The consistency check of the snapshot for the Microsoft Exchange database Public Folder Database was successful.
V-79-57344-759

- Unable to complete the operation for the selected resource using the specified options. The follow...<n/a>'

Job ended: Monday, September 27, 2010 at 11:48:06 PM
Completed status: Failed
Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-759

Errors
Click an error below to locate it in the job log Backup- \\WAS-EXH-V01.INT\Microsoft Information Store\Second Storage Group V-79-57344-759 - Unable to complete the operation for the selected resource using the specified opti... n/a '

[Kiran_Bandi]

backing up to a remote Backup to Disk folder (B2D) that is located on a NAS device?

[Kiran_Bandi]

Refer to this document...

http://www.symantec.com/docs/TECH125276

[rouute]

this is in the event log on the BU server

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date:  9/27/2010
Time:  11:48:06 PM
User:  N/A
Computer: OT1DC1BCK1
Description:
Backup Exec Alert: Job Failed
(Server: "OTS1DC1BCK1") (Job: "WAS-EXH-V01 Public Folders Backup") WAS-EXH-V01 Public Folders Backup -- The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
 

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
 

[srshimpi]

If Backup job is targeted on B2D folder, then  this article help you.

http://www.symantec.com/docs/TECH125276

[Kiran_Bandi]

I don't think this article only addresses for B2D backups..

It addresses about the error V-79-57344-759: Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup.

[rouute]

thanks, but I cant seem to find settings.

[Kiran_Bandi]

Right click on Exchange Backup job--> Properties--> Settings tab...

[Ken_Putnam]

Are you trying to do a Legacy (Brick Level) mailbox backup?

Have you recently upgraded from Ex2003 to Ex2007?

Ex2007 does not support Brick Level mailbox backups.  If you want to be able to do Mailbox restores, your only option is to enable GRT on the stores backup(s)

[Kiran_Bandi]

Check out the attached image...

Microsoft Exchange shown in red.

And the setting you have to change is available in the right side of the window...

[rouute]

found it, made the change. but why would it let me run a job manually without failing?

[rouute]

nah, we deployed exch 2007 over a year ago and the BU's were working fine until last week.

[Kiran_Bandi]

Are you getting the same error after making that change?

or backup is working fine?

[rouute]

I made the chjange as suggested and the BU ran fine last night - hopefully it does runs fine again tonight and tomorrow and the next and so on.

[rouute]

failed again!

Job Operation - Backup

Backup Options Media operation - Overwrite media. Compression Type: Hardware [if available, otherwise none] Encryption Type: None Server - WAS-EXH AOFO: Started for resource: "\\WAS-EXH\Microsoft Information Store\Second Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). The following volumes are dependent on resource: "F:" "G:" . The snapshot provider used by VSS for volume F: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). The snapshot provider used by VSS for volume G: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). Set Information - \\WAS-EXH\Microsoft Information Store\Second Storage Group Backup Set Information Family Name: "Media created 9/29/2010 11:00:06 PM" Backup of "\\WAS-EXH\Microsoft Information Store\Second Storage Group" Backup set #1 on storage media #1 Backup set description: "WAS-EXH Public Folders Backup" Backup Method: Full - Database & Logs (flush committed logs) Microsoft Exchange Server Agent: Started The option to enable the restore of individual items from the database backup was selected for this backup. Backup started on 9/29/2010 at 11:01:22 PM. Backup Set Detail Information Media Label: IMG001790 GRT backup set folder: G:\Exchange Backups\WAS-EXH\Public Folders New\IMG001790 The consistency check of the snapshot for the Microsoft Exchange transaction log Logs ( E010001AB5D.log - E010001AB5E.log ) was successful. The consistency check of the snapshot for the Microsoft Exchange database Public Folder Database was successful. V-79-57344-759- Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '<n/a>' Backup completed on 9/29/2010 at 11:23:50 PM. Backup Set Summary Backed up 1 Exchange Server stores Processed 55,697,872,742 bytes in  22 minutes and  28 seconds. Throughput rate: 2364 MB/min Compression Type: None

since I cant seem to paste a picture:

the "Use Advanced Open File Option" is not checked.

and we have "Backup from active copy only(job fails if not available)

[rouute]

I also see there is a 4 gig back-up-to-disk setting but the allocate the maximum size isnt checked. any issue with that 4 gig?  

[Kiran_Bandi]

You can refer this Tech Note...

http://www.symantec.com/docs/TECH68132

Update the Result...

[Kiran_Bandi]

Maximum backup-to-disk file size may be set to 4GB.

Those settings will not create any problem.

[rouute]

that article seems geared for 12.5 and windows 2003.

i'm using 2010 and windows 2008

[Kiran_Bandi]

i think you can give a try...