08-20-2008 08:17 AM
08-20-2008 12:51 PM
To clarify a little, I installed the serial for the agents. The certificate I received form Symantec indicated that it was for quantity 2, but only contained one serial number. I attempted to backup one of our servers, and received the error: e0009418 - Access to a device was not authorized with this edition of Backup Exec.
I went to Help About Symantec Backup Exec for Windows Servers and then to License Information, and it indicates that Remote Agent for Windows Systems is licensed and installed. Do I need to uninstall all of BAckup Exec, from our 3 servers, including the Remote Agents, then reinstall? Although a complete reinstall would be possible, it is not desired, due to the downtime on mission critical systems.
08-20-2008 01:43 PM
Is the RemoteAgent service started and running on the problem server?
Can you ping both ways by NetBIOS name and IP address?
08-20-2008 02:01 PM
Is the RemoteAgent service started and running on the problem server?
Yes, it shows as running from the Selection screen, when I right click the server and go to properties.
Can you ping both ways by NetBIOS name and IP address?
Yes.
I did reinstall the Remote Agents again today, and it said they needed to be restarted, but I have to schedule a reboot for about 3 AM when the servers aren't being used (except by the few obsessive users)