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Backup Exec Remote agent service stops every 15 minutes

vertigo
Level 2
Hello, i've recently installed a fresh copy of backup exec v12 on a win2k3 r2 server.  Latest Updates done.
 
There is a domino agent and remote agent installed.
 
In the system log this appears every 15 to 20 minutes: - The Backup Exec Remote Agent for Windows Systems service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
In the application log this appears - Faulting application beremote.exe, version 12.0.1364.0, faulting module bedsnote.dll, version 12.0.1364.0, fault address 0x00022040.
 
I've set the backup exec remote agent to restart the service if it fails (hence why it keeps stopping every 15 minutes). 
 
This is causing backups to fail with - e00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

For additional information regarding this error refer to link V-79-57344-34040.
 
Has anyone any ideas as to why this may be happening?
 
Many thanks,
 
Leroy
 
2 REPLIES 2

Steve_W_
Level 6
Employee Accredited
Please take a look at the following technote to resolve this issue. 
 

vertigo
Level 2
It's been about 40 mins since I made those registry changes and the service hasn't stopped yet!
 
Looks like that's fixed the problem.
 
Many thanks sw-symc
 
Leroy