Backup Exec System State Backup Fails

[wendy_hodgson]

We are getting the following error when we perform a system state backup. 

Directory not found. Can not backup directory \Registry\C:\WINDOWS\system32\config\systemprofile and its subdirectories.

The directory C:\WINDOWS\system32\config\systemprofile does exist.  Why are we getting this error and what can be done to fix it so that we can get a good backup.

Thanks,

Wendy Hodgson

[CraigV · Accepted solution]

Hi Wendy,

This will happen if an application was uninstalled and didn't clean up everything. You can try creating a dummy file in the location of that file (C:\Windows\.....) which will "confuse" BE into thinking the file exists.

Thanks!