07-21-2011 01:13 PM
After performing an in place upgrade from BE 2010 R2 to R3 Erase jobs on the DeDup fail with a "communication stalled" message. Two calls into Symantec Tech support and yet no solution - has anyone seen this problem - Thanks
Solved! Go to Solution.
07-28-2011 12:09 PM
Well Symantec Tech Support called we ended up deleting my DeDup folder and creating another one. One concerning issue is that Tech support told me that development didn't want to put any resources into troubleshooting giving me just one option - delete the DeDup folder, loss my data and start from scratch.
A note to Symantec - I don't think that I'll be putting any further resources ( $ ) into Symantec
07-21-2011 01:54 PM
Hi,
Go to the media tab-->right click on the servr name and click on PAUSED...wait for few seconds and UNPAUSE. Now run the erase job.
hope this helps...
07-25-2011 06:23 AM
No luck - same result - communication stalled when running an erase on a WIN 2010 R3 folder. Symantec Tech Support called me back and they are thinking it's a currupt DeDup folder, if it is then is was caused by the R2 to R3 upgrade. Anyway, rebuilding the DeDup folder is my last resort since that results in total loss of backup data.
Any other suggestion will be greatly appreciated.
Thanks
07-28-2011 12:09 PM
Well Symantec Tech Support called we ended up deleting my DeDup folder and creating another one. One concerning issue is that Tech support told me that development didn't want to put any resources into troubleshooting giving me just one option - delete the DeDup folder, loss my data and start from scratch.
A note to Symantec - I don't think that I'll be putting any further resources ( $ ) into Symantec