Backup Exec cannot backup system state - error - Unable to attach to a resource

[maithedac]

HI,

Server is running window server 2008, backup system state errror below:

Completed status: Failed
Final error: 0xe000848c - Unable to attach to a resource. Ensure that the selected resource exists and is online, and then try again. If the server or resource no longer exists, remove it from the selections.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-33932

Errors 
Click an error below to locate it in the job log
Backup- \\SRV-DC.tasco.com.vn\System?StateV-79-57344-41488 - Due to one or more errors in \\SRV-DC.tasco.com.vn\System?State, this backup cannot be used for conversion to virtual machines, Simplified Disaster Recovery (SDR), or a complete online restore.

Unable to attach to .

V-79-57344-33899 - The server could not be backed up . Ensure that the server is online, and that the the correct version of the Agent for Windows is installed.

Verify- SRV-DC.tasco.com.vnUnable to attach to \\SRV-DC.tasco.com.vn\System?State.

V-79-57344-33899 - The server could not be backed up . Ensure that the server is online, and that the the correct version of the Agent for Windows is installed.

Help me???

Thanks

[CraigV]

Hi,

Check the TN below and see if this helps you troubleshoot the issue:

https://www.veritas.com/support/en_US/article.TECH73015

Thanks!

[pkh]

1) What is the OS of the media server?

2) What is the OS of the remote server?

3) If the remote server is a DC, then the BE credential used must be a domain admin.

[maithedac]

Hi pkh,

BE is running Window Server 2008

DC is running Window Server 2008.

BE - backup disk C or disk D completed, but after backup system state, verify is warning fail.

solution for me????

Thanks!

[CraigV]

If you have any antivirus installed, make sure it isn't blocking access to the System State. i've had McAfee do that to me.

Thanks!

[maithedac]

Hi CraigV

Kaspersky antivirus installed.

I uninstalled Kaspersky antivirus, so try again, running backup system state but warning fail.

please support??

Thanks

[CraigV]

Is the correct version of the Remote Agent installed? If not, do either a push-install, or a manual install of the current RAWS agent and try again.

Also make sure that the BE service account is a member of the local Admins group on that server.

Thanks!

[maithedac]

Hi CraigV!!

You can see LOG

<machine>

  <machine_name>SRV-DC.tasco.com.vn</machine_name>

  <OperationErrors Type="error">Unable to attach to \\SRV-DC.tasco.com.vn\System?State.</OperationErrors>

- <OperationErrors Type="error">

- <CED>

  <ced_disp_text>V-79-57344-33899</ced_disp_text>

  <ced_version>14.2.1180</ced_version>

  <ced_module>eng-systemstate-backup</ced_module>

  <ced_error>V-79-57344-33899</ced_error>

  <ced_language>EN</ced_language>

  <ced_build>Retail</ced_build>

  <ced_os>Windows_V-6.1.7601_SP-1.0_PL-0x2_SU-0x110_PT-0x3</ced_os>

  </CED>

  - The server could not be backed up . Ensure that the server is online, and that the the correct version of the Agent for Windows is installed.

  </OperationErrors>

  </machine>

- <machine>

  <machine_name>Srv-Exchange.tasco.com.vn</machine_name>

  </machine>

- <machine>

  <machine_name>Srv-File.tasco.com.vn</machine_name>

  </machine>

- <machine>

  <machine_name>SRV-SQL.tasco.com.vn</machine_name>

  </machine>

- <machine>

  <machine_name>SRV-DC.tasco.com.vn</machine_name>

  <media_mount_date>Drive and media mount requested: 22/11/2015 12:53:03 PM</media_mount_date>

- <media_drive_and_media_info>

  <media_mount_date>Drive and media information from media mount: 22/11/2015 12:53:04 PM</media_mount_date>

  <drive_name>Drive Name: Backup</drive_name>

  <media_label>Media Label: B2D000112</media_label>

  <media_guid>Media GUID: {379065e6-6064-402c-a2f6-546ca9a9be3e}</media_guid>

  </media_drive_and_media_info>

- <set>

  <set_resource_name>\\SRV-DC.tasco.com.vn\C:</set_resource_name>

  <description>Verify of "\\SRV-DC.tasco.com.vn\C: " Backup set #1 on storage media #1 Backup set description: ""</description>

  <start_time>Verify started on 22/11/2015 at 12:53:04 PM.</start_time>

  <end_time>Verify completed on 22/11/2015 at 12:57:37 PM.</end_time>

- <summary>

  <misc>Verified 31982 files in 5682 directories.</misc>

  <new_processed_bytes>Processed 7,670,585,573 bytes in 4 minutes and 33 seconds.</new_processed_bytes>

  <vlm_hist_rateformat2>Throughput rate: 1608 MB/min</vlm_hist_rateformat2>

  </summary>

  <filler>----------------------------------------------------------------------</filler>

  </set>

  </machine>

- <machine>

  <machine_name>SRV-DC.tasco.com.vn</machine_name>

  <media_mount_date>Drive and media mount requested: 22/11/2015 12:57:37 PM</media_mount_date>

- <media_drive_and_media_info>

  <media_mount_date>Drive and media information from media mount: 22/11/2015 12:57:37 PM</media_mount_date>

  <drive_name>Drive Name: Backup</drive_name>

  <media_label>Media Label: B2D000113</media_label>

  <media_guid>Media GUID: {508d8d24-ab4c-4540-8861-0c230d109dac}</media_guid>

  </media_drive_and_media_info>

- <set>

  <set_resource_name>\\SRV-DC.tasco.com.vn\E: New Volume</set_resource_name>

  <description>Verify of "\\SRV-DC.tasco.com.vn\E: New Volume" Backup set #1 on storage media #1 Backup set description: ""</description>

  <start_time>Verify started on 22/11/2015 at 12:57:37 PM.</start_time>

  <end_time>Verify completed on 22/11/2015 at 2:21:58 PM.</end_time>

- <summary>

  <misc>Verified 496589 files in 96196 directories.</misc>

  <new_processed_bytes>Processed 142070138596 bytes in 1 hour, 24 minutes, and 21 seconds.</new_processed_bytes>

  <vlm_hist_rateformat2>Throughput rate: 1606 MB/min</vlm_hist_rateformat2>

  </summary>

  <filler>----------------------------------------------------------------------</filler

[maithedac]

Hi CraigV,

Please, help me for best solution.

Thank you so much.

[CraigV]

Not sure why you marked your solution as closed when it isn't, so please unmark it.

Also, you haven't addressed my comments in the post above yours: Local Admin group & version of the Remote Agent...

Thanks!

[maithedac]

 Domain administrator user to do this backup, Remote Agent 14.2.1180.

This makes sure that the Domain administrators have administrator rights over the whole system, because this user can backup system state of Mail Exchange and SQL Server.However, backup system state of Active Directory ->> failed

Thanks.

[pkh]

If this is a backup to tape, try backing up to disk.

[maithedac]

Hi pkh,

It is backup to disk, not backup to tape

Thanks

[CraigV]

If this hasn't been resolved, uninstall the RAWS agent from the server in question and reinstall it before trying the backup once more.

Thanks!