Backup exec backup of exchange 2007 cluster using BE 12d

[marcusk]

I am trying to backup an Exchange 2007 mailbox cluster using Backup exec 12.

I have installed the remote agents on the two mailbox servers (active and passive node).

When trying to backup i get the folowing error:

Backup- EMAIL2V-79-57344-34110 - AOFO: Initialization failure on: "\\ADAPTMX.AdaptIT.co.za\Microsoft Information Store\First Storage Group". Advanced Open File Option used: No.
Snapshot provider error (0xE000FE1F): The device cannot be found.
Check the Windows Event Viewer for details.
V-79-57344-34110 - AOFO: Initialization failure on: "\\ADAPTMX.AdaptIT.co.za\Microsoft Information Store\Second Storage Group". Advanced Open File Option used: No.
Snapshot provider error (0xE000FE1F): The device cannot be found.
Check the Windows Event Viewer for details.
 

My setup is as follows

1. AdaptMX.adaptit is my virtual cluster name for the exchange environment.
2. Mailboxes - windows 2003 R2 enterprise edition sp2 with exchange 2007 sp1
3. Symantec Media server with tape drive attached- Window 2003 Enterprise with sp2

Please assist

[itsmeaffinity]

Hi 

Thank you for detailed information on this

Can you please confirm the BE 12.0 version is that with any update like sp5 if not please update BE 12.0 with sp5 & then update your remote agent on both the node to sp5 by doing push install

Please confirm if you are using AOFO for the backup if that is the case please do not use it as it is not recommended to do backup using AOFO as you have exchange agent

Please confirm the writer state if they are in failed state or retrayable state or waiting for competion by typing vssadmin list writers in cmd if that is the case please install vss rollup patch for Microsoft 

http://support.microsoft.com/kb/940349

You need to install this on the node were the writer are not stable

Please also see related articles

http://www.symantec.com/docs/TECH72853

 http://www.symantec.com/docs/TECH87234

After all this if you install patch one reboot is required please confirm if writer's are stable before the backup job & if they are stable please run the job too see if that works

If this resolves the issue please mark this solved

Keep posted

Thank You

[marcusk]

Hi,Thanks for the prompt response,

The media server version is 12.0 Rev 1364

Administration console : as above

It has service pack 5 installed

The vss writers are in a stable state on both mailboxes.

Thanks

[itsmeaffinity]

Hi 

Thanks for update on same as you have confirmed the same have backup ever worked fine or you are taking backup for the first time

Also can you please run  this command vssadmin list providers to confirm how many provider you have got

Also at the time of failure can you please confirm the events in application tab of event viewer so that I can help you with further things

Thank You

[Colin_Weaver]

As you have mentioend Active and Passive node - are you using CCR or a traditional cluster. If using CCR, are your Exchange backups configured to Backup from the Passive node, if they are then please change this to the Active Node only.

[marcusk]

Hi,

This is the first time i am attempting a backup of the exchange cluster.

This is the provider name

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

This is the event viewer log

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date:  2011/01/25
Time:  11:38:53 AM
User:  N/A
Computer: SYMANTEC
Description:
Backup Exec Alert: Job Failed
(Server: "SYMANTEC") (Job: "ADAPTMX") ADAPTMX -- The job failed with the following error: The device cannot be found.
 

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

thanks and regards

[marcusk]

will test the backup method and advise

[itsmeaffinity]

Hi

Any updates here

Thank You