Backup failed - Cannot get the configuration details of a VMware virtual machine

[Banfi]

Hi everybody,

Follow the log of the my backup:

Job ended: Thursday, June 07, 2012 at 8:53:18 AM
Completed status: Failed
Final error: 0xe0009543 - Cannot get the configuration details of a VMware virtual machine.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38211

Backup- VMVCB::\\vcentersa.amer-s.tycoelectronics.com\VCGuestVm\(DC)BR506: Braganca Paulista, SP(DC)\vm\Windows Server 2008\br506ap14.amer-s.tycoelectronics.com
V-79-57344-38721 - Failed to mount one or more virtual disk images:

I can't to find the error. The server br506ap14 is the same configuration od the others servers.
 

Version: Backup Exec 2010 R3

Regards,

Bruno Banfi

[rsolin]

Could be your selection list.

See the following forum post...

https://www-secure.symantec.com/connect/forums/final-error-0xe0009543-cannot-get-configuration-detai...

Here is the KB article referenced in that post...

http://www.symantec.com/business/support/index?page=content&id=TECH66007

[Banfi]

Rsolin, thanks  for your answer!

Now the message that have received is that: Failed to mount one or more virtual disk images:

Click an exception below to locate it in the job log

Backup- VMVCB::\\vcentersa.amer-s.tycoelectronics.com\VCGuestVm\(DC)BR506: Braganca Paulista, SP(DC)\vm\Windows Server 2008\br506ap14.amer-s.tycoelectronics.com
V-79-57344-38721 - Failed to mount one or more virtual disk images:

Backup- VMVCB::\\vcentersa.amer-s.tycoelectronics.com\VCGuestVm\(DC)BR506: Braganca Paulista, SP(DC)\vm\Windows Server 2008\br506dc01.amer-s.tycoelectronics.com
V-79-57344-38721 - Failed to mount one or more virtual disk images:

Do you have ideia about this error?

Thanks

[rsolin]

Could you go in to more detail about the VMs that you are backing up?

Do you have GRT enabled?  Do your VMs have independent disks?

If GRT is enabled and the GRT view is not available in the restore selections, and your VMs do not have independent disks, try the following:

• Remove the Vmware license key and uninstall the Vmware agent
• Add the Vmware agent license and reinstall the agent
• Run the backup

If GRT is enabled and your VMs have one or more independent disks, try the following:

http://www.symantec.com/business/support/index?page=content&id=TECH138564

[Banfi]

Backup job is configured for GRT and have disc C and disc E.

I don´t understand why this server have this problem, all servers are configured the same it.

Now just server AP14 is occouring the error.