BackupExec Agent (from BE12) crashes at boot on Ubuntu 12.04 LTS

[pbuch85]

Hi everyone,

I installed BE12 Agent for Linux (RALUS_RMALS_RAMS-1798.17) on my Server which runs Ubuntu 12.04 LTS with all the packages updated.

However, right after I do a service, I stops and I get these error in syslog:

Oct 22 13:29:22 SERVER SYMBDSNAP_SDK[12555]: Failed to open device: /dev/symbdsnapctl, errno: 2.

Oct 22 13:29:32 SERVER kernel: [615645.109813] beremote[12559] general protection ip:7fdb8382069c sp:7fdb8154b828 error:0 in libc-2.15.so[7fdb8379d000+1b5000]

I found this "solution" on the internet : http://blog.redweb.at/2012/08/howto-backupexec-2012-linux-agent-and-kernel-3-0-debian/ which I tried and seems to keep the service running for hours, although it isn't exactly the same error :\

Does one of you succeeded a complete backup with Ubuntu 12.04?

Thank you for your help

Phil.

[CraigV · Accepted solution]

Check the BE 12.5 SCL...Ubuntu isn't listed. It is listed from BE 2010 onwards so your solution is unfortunately unsupported.

You would have to consider an upgrade to a version of BE that does support your version of Ubuntu!

Thanks!

[pbuch85]

Thank you for your answer!

I found this list few minutes ago :(

Is there a roadmap on which I can find when it would be supported?

[CraigV]

No version of Ubuntu is supported in BE 12.5. Symantec also doesn't supply roadmap information. You can add it in to the Ideas section...

https://www-secure.symantec.com/connect/backup-and-recovery/ideas

[pbuch85]

So... I have to live with that now :(

thank you for your help !

Phil.

[CraigV]

If you are using BE 12.x then I think you're stuck. Not sure whether or not they will ever offer support, but add it in as an Idea.

if a later version (You mention BE 12 but tagged BE 2012!), then it may come in future...

Thanks!