Backups will not complete with system state selected

[ken888]

Backup error 8004230F with system state selected. Backup works when system state is deselected.

Advanced Open File - selected MS VSS / System - Use Microsoft Software Shadow Copy Provider

Only MS running in registry for VSS

Attempted answers from support search: v-79-32772-8975

Suggestions?

[VJware]

Are you able to take a successfult backup using ntbackup ?

[Donald_Eady]

Hey Ken,

           What was the Final error code? What is the O.S.? Is this a DC ? if so please review the following doc 

http://www.symantec.com/docs/TECH141421

[ken888]

The final error code was 8004230F. With system state chosen the testrun can complete without error.

It's a DC but not a LUN, is it still safe to apply the hotfix? Thanks guys.

[Backup_Exec1]

Hi

You have not reported still if Ntbackup system state backup is working fine or not

The above patch given is applicable for win2008r2 & in your case if you are using BE 12.0 then win2008 r2 is not supported on first place

http://www.symantec.com/docs/TECH56442

If this is win2003 DC then please check below link and apply the patch given in link below

http://www.symantec.com/docs/TECH30634

In the end ensure if with ntbackup too system state backup is failing this would be not be a Symantec issue but issue from OS side

Hope that helps

Thanks