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Can't delete backupToDisk Folder

TPComputer
Level 1
Partner

Hi,

i have a problem with a Backup Disk folder. I Can't delete this because the folder is Offline. The HD with is containing the folder is defective.

Ereignissprotokoll:

Backup Exec-Meldung: Medienfehler
(Server: "xxx") Der Datenträger ist offline.

Dies ist typischerweise der Fall, wenn der Order durch Löschen, Umbenennen oder Aufheben der Freigabe nicht mehr verfügbar ist. Die Ursache kann auch darin liegen, dass der Datenträger voll ist. Der Ordnerstatus wurde in offline geändert. Beheben Sie dieses Problem. Details dazu finden Sie im Anwendungsprotokoll der Ereignisanzeige.

Weitere Informationen finden Sie unter folgendem Link:
https://telemetry.veritas.com/entt?product=BE&module=eng-event&error=V-379-58057&build=retail&versio...

 

The link dosn't work. When i delete this item the following error accurs: "Fatal Error!"

What can i do ?

1 REPLY 1

PJ_Backup
Moderator
Moderator
Employee

Its probably worth opening a support case, as you may need to delete the entry from the BEDB (using SQL Management Studio or direct SQL commands)

Before that you could check whether disabling lockdown temporarily makes any difference (unlikely but worth a try) more info here:
https://www.veritas.com/support/en_US/article.100049101 - Backup Exec Ransomware Resilience Best Practices

There is an old VOX post with the SQL steps here:
https://vox.veritas.com/t5/Backup-Exec/How-do-i-remove-a-disc-storage/m-p/525156#M269728
but would recommend raising a support case instead unless you feel particularly confident making these changes.